Systems Service Technician

About the Role

The Systems Service Technician is responsible for testing, troubleshooting, repair, operation, replacement, and cleaning within integrated Lighting, Audio, Video, and Control Systems installed at U.S.-based customer locations.

Responsibilities

• Interact directly with end-users to gather information necessary to resolve system issues effectively and efficiently.
• Utilize knowledge of equipment and documentation to test, calibrate, troubleshoot, and maintain installed lighting and audiovisual systems and equipment.
• Diagnose, troubleshoot, and maintain installed lighting and audiovisual systems and equipment consistent with company best practices and industry standards.
• Complete service tickets documenting all findings, course of action, and results.
• Provide preventative maintenance services for various system types and locations.
• Modify existing control, DSP, and lighting control programs, as necessary.
• Assist on installations, including rough-in of equipment, pulling cable, rigging speakers, projectors, screens, and lighting fixtures, setting racks, testing equipment, terminating cables, racks, wall plates, and floor-boxes.
• Aim speaker systems, set gain structure, converge video projectors and video walls, and focus/address lighting fixtures.

Requirements

• Bachelor’s/Associate’s Degree or Certificate in Electronics Technology preferred.
• ETC Technician Certification preferred.
• Familiarity with soldering, use of standard tools, and general assembly techniques.
• Knowledge of multimeters, oscilloscopes, and signal generators preferred.
• Advanced knowledge of ETC and Color Kinetics control systems.
• Strong understanding of control protocols such as DMX, sACN, ArtNet, RDM, and other protocols.
• Basic knowledge of computers and networking.
• Understanding of signal flow.
• Ability to work alone and interact professionally with customers.
• Must provide basic hand tools.
• Ability to travel on occasion.
• Must be comfortable working at heights and occasional use of a lift.