Systems Operations Manager - Data Platforms -Teradata & Hadoop

About the role

This role is in the office three days a week. No visa sponsorship or visa transfers.

Responsibilities

• Operational Leadership & Platform Ownership
  • Lead end-to-end platform operations for Teradata and Hadoop environments, ensuring availability, performance, and resilience
  • Provide clear ownership and accountability for production services, operational outcomes, and service stability
  • Drive incident, problem, and change management, including major incident command and recovery leadership
  • Lead 24x7 global support operations, including on-call governance and escalation management
• Operational Excellence & Service Performance
  • Own and drive SLA/OLA adherence, uptime, and service health metrics
  • Lead capacity management, performance tuning, and proactive issue prevention initiatives
  • Establish and enforce operational standards, runbooks, and service management practices
  • Drive root cause analysis (RCA) and long-term remediation of systemic issues
  • Drive adoption of automation, observability, and AIOps practices to reduce manual toil and improve MTTR
• Governance, Risk & Compliance
  • Ensure alignment with enterprise risk, compliance, and change management frameworks
  • Drive patching, vulnerability remediation, and platform security posture
  • Maintain audit readiness, documentation quality, and control adherence
  • Identify, escalate, and mitigate operational and platform risks
• Multi-Tenant Platform Operations
  • Manage operations across shared, multi-tenant platforms, ensuring workload isolation and stability
  • Oversee resource allocation, scheduler configuration, and workload prioritization
  • Execute in high-risk production environments where changes impact multiple tenants simultaneously
• Site Reliability Engineering (SRE) & Automation
  • Apply SRE principles to improve reliability, availability, and scalability of data platforms
  • Drive automation-first operations to eliminate manual toil and standardize service delivery
  • Implement and enhance observability, monitoring, and self-service capabilities
  • Partner with engineering teams to improve platform reliability, operability, and service maturity
  • Drive adoption of automation, observability, and AIOps practices to reduce manual toil and improve MTTR
• Stakeholder Engagement & Execution Alignment
  • Partner with Engineering, CIO-aligned teams, Cybersecurity, and LOB stakeholders
  • Provide clear, executive-ready communication on platform health, risks, and priorities
  • Drive cross-functional accountability and execution discipline across teams
• People Leadership & Talent Development
  • Lead, coach, and develop a team of Systems Operations engineers and analysts
  • Build a culture of ownership, accountability, and operational excellence
  • Manage resource allocation, workforce planning, and vendor/partner support
  • Develop team capabilities in SRE practices, automation, and platform operations maturity
• Resiliency & Business Continuity
  • Ensure resiliency posture across Teradata and Hadoop platforms, including:
  • Disaster recovery (DR) readiness and execution
  • RTO/RPO alignment and validation
  • Continuous improvement of recovery capabilities
  • Lead BCP execution and failover coordination for critical platforms

Qualifications

• 5+ years of Systems Engineering, and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of Leadership experience
• Hands-on experience with: Teradata and Hadoop platforms, Distributed systems and data platform operations, Incident, problem, and change management processes

Pay

$119,000.00 - $206,000.00

Benefits

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Drug and Alcohol Policy
• Reference Number R-546641-1