IT Manager – Data Operations and Platforms

Key Responsibilities

• Lead the strategy, development, and lifecycle management of data products and solutions on enterprise data and analytics platforms (Like Azure Synapse, MS Purview, Power BI, Databricks, Cognite, etc.).
• Translate business priorities to scale and enhance platform capabilities that enable advanced analytics, reporting, and AI/ML solutions.
• Work with enterprise architects to design and evolve new data integration patterns with source systems (ERP, CRM etc), middleware, and downstream consumers (dashboards, data science) to manage the workloads effectively.
• Led the design, development, and implementation of RPA and Agentic AI solutions to automate business processes, ensuring optimal performance and minimal downtime of RPA bots and AI agents.
• Collaborate with business stakeholders to identify automation opportunities, streamline workflows, and ensure compliance with security and regulatory standards.
• Manage the cloud-based Data Operations and Contextualization platform to support the development of use cases for business units.
• Utilize knowledge graph databases to unify, contextualize, and activate industrial data, ensuring seamless integration and real-time access to valuable insights.
• Oversee the deployment, and monitoring of AI/ML models and platforms, performance through the application of proven DevOps and MLOps frameworks.
• Lead cross-functional projects to integrate AI/ML and RPA solutions into business operations, developing project plans and communicate status, risks, and outcomes to stakeholders, working with a team of adding Technologists, Pipeline Automation Engineers , Platform Leads, Data Engineers, UI/UX developers, AI/ML engineers, data scientists, and RPA developers.
• Establish monitoring, cost optimization, reliability, and incident management processes for data and analytics pipelines and workloads. Ensure compliance with cybersecurity, data privacy, and regulatory requirements (e.g., FERC, SOX etc).
• Manage external partners, contractors, and platform administrators, coach internal teams on data platform best practices.
• Manages the day-to-day operations of a team of IT professionals, providing guidance, mentorship, and support to ensure assignments are completed in accordance with established guidelines and advice on conflicting priorities.
• Understands the overall organizational vision and collaborates with management to set team goals that translate into actionable plans at the team level. Maintains a culture of innovation, collaboration, and continuous improvement and leads the team through periods of change and transformation.
• Collaborates with key stakeholders to identify technology needs and opportunities and works with internal IT groups to provide effective solutions to address business needs.
• Develops continuous improvement techniques.
• Ensures the availability, reliability, and security of technology systems, implementing appropriate measures to protect sensitive information and prevent disruptions.
• Plans, resource, and provides direction and technical leadership for IT projects, ensuring they are delivered on time, within budget, and meet quality standards.
• Manages the department project portfolio effectively through governance and planning processes.
• Assists in the development and management of the department budget, tracking expenses, and ensures that resources are allocated effectively to meet business requirements.
• Stays abreast of the latest technology trends, industry advancements, and regulatory changes, and makes recommendations for adopting new technologies to improve operational efficiency.
• Affirms and identifies technology needs and opportunities, making recommendations for system enhancements, upgrades, or replacements.
• Continuously seeks opportunities to optimize processes and workflows.
• Pairs with leadership to develop strong business cases for technology initiatives.
• Assists in the development of IT policies, procedures, and standards that are in line with area of responsibility and industry standards.
• Ensures compliance with established policies, procedures, and standards.
• Responsible for recruitment, development, retention, performance management of talent to meet needs of the business.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Management Information Systems, Engineering, Business, or other computer-related degree required.
• 10+ years of diversified IT experience required.
• 3+ years of experience leading professional staff required.