Systems Operations Analyst
About the role
Location: Oakland, CA. The role is remote; if local, occasional meetings may occur infrequently. Experience with SAP Ariba is a must.
Responsibilities
Ariba System Administration: Administer and maintain SAP Ariba modules, configurations, workflows, catalogs, templates, and master data. Manage approval workflows, routing rules, and system configurations. Create, update, and maintain contract templates, forms, conditions, and questionnaires. Support supplier enablement activities and Ariba Network integrations. Maintain taxonomy structures, commodity codes, and classification data. Monitor and resolve system interface and batch processing errors. Support system upgrades, releases, and configuration changes.
Functional Support & Issue Resolution: Provide functional support for procurement system issues and complex user inquiries. Troubleshoot and resolve system defects, process issues, and data discrepancies. Escalate technical issues to IT and vendors when required and track through resolution. Analyze recurring issues and implement sustainable corrective actions. Support incident management and service request fulfillment through established intake processes.
Testing, Enhancements & Change Management: Coordinate and execute system testing activities, including User Acceptance Testing (UAT). Develop test scripts and document testing results. Support implementation of approved enhancements and process improvements. Participate in release management, change governance, and deployment activities. Partner with IT and business stakeholders to define functional requirements and validate solutions.
Stakeholder Partnership: Serve as a liaison between Procurement, IT, Accounts Payable, Strategic Sourcing, TPRM, and external vendors. Gather business requirements and translate them into system solutions. Provide recommendations for process standardization, automation, and operational efficiency. Support strategic initiatives and digital transformation efforts impacting procurement systems.
Skills
testing, functional support, procurement, sap ariba, data, ariba, sap, management, operations, resolve, it