Systems Operations Analyst

About the role

Located in Oakland, CA; the role is remote with possible occasional in-person meetings if local.

Responsibilities

• Administer and maintain SAP Ariba modules, configurations, workflows, catalogs, templates, and master data.
• Manage approval workflows, routing rules, and system configurations.
• Create, update, and maintain contract templates, forms, conditions, and questionnaires.
• Support supplier enablement activities and Ariba Network integrations.
• Maintain taxonomy structures, commodity codes, and classification data.
• Monitor and resolve system interface and batch processing errors.
• Support system upgrades, releases, and configuration changes.
• Provide functional support for procurement system issues and complex user inquiries.
• Troubleshoot and resolve system defects, process issues, and data discrepancies.
• Escalate technical issues to IT and vendors when required and track through resolution.
• Analyze recurring issues and implement sustainable corrective actions.
• Support incident management and service request fulfillment through established intake processes.
• Coordinate and execute system testing activities, including User Acceptance Testing (UAT).
• Develop test scripts and document testing results.
• Support implementation of approved enhancements and process improvements.
• Participate in release management, change governance, and deployment activities.
• Partner with IT and business stakeholders to define functional requirements and validate solutions.
• Serve as a liaison between Procurement, IT, Accounts Payable, Strategic Sourcing, TPRM, and external vendors.
• Gather business requirements and translate them into system solutions.
• Provide recommendations for process standardization, automation, and operational efficiency.
• Support strategic initiatives and digital transformation efforts impacting procurement systems.

Requirements

Experience with SAP Ariba is a must.

Skills

• testing
• functional support
• procurement
• sap ariba
• data
• ariba
• sap
• management
• operations
• resolve
• it