Systems & Network Support Specialist

Essential Functions and Responsibilities

• Provide remote support using TeamViewer and other remote-assistance tools.
• Deliver timely desktop support through the Spiceworks ticketing system.
• Diagnose and repair laptops, desktops, and peripheral devices.
• Support printing environments, including Canon printer fleet and individual printers.
• Aid with email account troubleshooting on computers and mobile devices.
• Perform computer hard-drive imaging and deployment of new systems.
• Maintain accurate inventory of computers, devices, and IT assets.
• Support and maintain faculty equipment including projectors, document cameras, and classroom technology.
• Partner with educational leaders in the management of Chromebooks and other school-owned devices.
• Provide connectivity support for student devices and student printers.
• Provide assistance for: Adobe Acrobat and Adobe Creative Suite, Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, Teams), OneDrive and cloud-based file storage.
• Troubleshoot application installations, updates, and configuration issues.
• Partners with educational leaders in troubleshooting more complex issues or integration challenges that may come up with the school’s use of Google Classroom.
• Support Display & Classroom Technology: ViewSonic, SmartPanel, and other instructional display systems.
• Troubleshoot connectivity, calibration, input devices, and panel-related software issues.
• Provide support for faculty/staff, student, and guest wireless networks.
• Assist with access point maintenance and troubleshooting.
• Support server connectivity issues for users and devices.
• Assist users with VPN configuration and connectivity.
• Provide basic support for Polycom telephony systems.
• Create and manage user accounts within Active Directory.
• Assign group memberships and manage user access rights.
• Perform password resets and assist with authentication issues.

Qualifications

• Committed follower of Jesus Christ with a heart for serving others in a Christian learning environment.
• Demonstrates professionalism, initiative, integrity, confidentiality, and a teachable spirit.
• Strong interpersonal, communication, and customer service skills with the ability to work collaboratively and independently.
• Able to manage multiple priorities, work effectively under pressure, and navigate conflict respectfully.
• Bachelor’s degree required. 2+ years of experience in desktop support, help desk operations, or a related IT role.
• Working knowledge of Windows operating systems, Microsoft 365, hardware repair, imaging, and device deployment.
• Basic networking knowledge, including Wi-Fi, VPN, DHCP, and DNS concepts.
• Prioritization of experience supporting classroom or instructional technology.
• Familiarity with Active Directory administration and ticketing systems (Spiceworks preferred).
• CompTIA A+, Network+, or similar certifications.