Systems & Network Administrator

About the role

We are seeking a mid-level Systems & Network Administrator with strong expertise in Microsoft 365, cloud administration, identity management, endpoint management, and IT infrastructure. The ideal candidate will have solid, hands-on networking knowledge and be comfortable independently troubleshooting common network and connectivity issues. This is not an advanced network engineering role; rather, we are looking for a well-rounded systems administrator who can effectively manage and support modern cloud-based IT environments. The Systems & Network Administrator will provide IT infrastructure and technical support across CIG and its portfolio companies, with responsibility spanning Microsoft 365, identity and access management, endpoint administration, networking, cybersecurity, SaaS applications, and general IT operations.

Responsibilities

• Provide IT infrastructure and technical support across CIG and its portfolio companies.
• Manage and support Microsoft 365, identity and access management, endpoint administration, networking, cybersecurity, SaaS applications, and general IT operations.
• Troubleshoot Microsoft 365 and Exchange Online issues.
• Resolve Okta authentication and access problems.
• Troubleshoot Intune and Jamf enrollment, configuration, and compliance issues.
• Support Windows and macOS troubleshooting.
• Address network and Wi‑Fi connectivity issues.
• Support printer and conference room technology.
• Troubleshoot SaaS applications.
• Manage security agents, endpoints, and policies.
• Handle user onboarding and offboarding, account provisioning and deprovisioning.
• Support application access and permissions.
• Work directly with technology vendors, service providers, and ISPs to resolve technical issues.
• Escalate complex infrastructure, networking, or security issues when appropriate.

Requirements

• 3–5+ years of experience in systems administration, infrastructure, or a related IT role.
• Strong hands‑on experience administering Microsoft 365 environments.
• Strong Exchange Online administration and troubleshooting experience.
• Experience with Microsoft Entra ID (formerly Azure AD).
• Practical experience managing Windows endpoints through Microsoft Intune.
• Experience supporting both Windows and macOS environments.
• Experience working within cloud‑first or hybrid IT environments.
• Strong understanding of users, groups, licensing, permissions, shared mailboxes, email domains, and Microsoft 365 services.
• Experience troubleshooting Outlook, Teams, OneDrive, SharePoint, authentication, and Microsoft 365‑related issues.
• Experience with PowerShell is preferred.

Qualifications

• Hands‑on experience with modern identity and endpoint management technologies (Okta, SSO, MFA, user provisioning/deprovisioning, application integrations, Microsoft 365 federation, authentication and access troubleshooting).
• Experience with Microsoft Intune, Jamf Pro, Jamf Connect, Apple Business Manager, Windows and macOS device enrollment and management, application deployment and configuration, configuration