Systems & Network Administrator

Mission Statement

Softthink Solutions’ mission is to drive continuous innovation in IT services by prioritizing product development and implementing trustworthy computing practices. Our focus on secure and reliable product delivery is backed by sound business practices and a commitment to the long-term satisfaction of our clients in every project, regardless of its size or complexity.

Vision Statement

At Softthink Solutions, our vision is to be a trusted partner for our clients, empowering them to bring their ideas to life in the most efficient and effective manner possible. We are committed to using established best practices, industry-standard processes, and cutting-edge technology to deliver top-notch solutions that exceed expectations.

Role Summary

Maintains the server, network, and security infrastructure supporting mission-critical and standard systems.

Key Responsibilities

• Provide on-site system and network support during business hours and remote/on-call support after hours.
• Support infrastructure for mission-critical systems including CAD, LERMS, Jail, Mobile, and TIME System.
• Support infrastructure for standard systems including ERP, Office 365, scheduling, evidence, fleet, and others.
• Perform workstation setup, OS installation, patching, antivirus, and break/fix.
• Administer Microsoft and Linux servers, updates, permissions, and security.
• Provide 24×7 network monitoring, firewall management, VPN, antivirus, and connectivity.
• Support backup and recovery operations.
• Support network-dependent system interfaces.
• Aid with annual inventory and lifecycle management.
• Support helpdesk escalations and ticket resolution.
• Implement cybersecurity controls, MFA, and CJIS compliance.
• Respond to Priority 1 and Priority 2 incidents within required timeframes.

Required Skills

• Server and network administration
• Firewall, VPN, routing, switching
• Cybersecurity tools and monitoring
• Experience in 24/7 environments

Required Qualifications

• 3–5 years of experience in systems and network administration.
• Strong knowledge of firewalls, VPNs, routing, switching, and cybersecurity tools.
• Experience with Microsoft Server, Linux, and virtualization platforms.
• Ability to support 24/7 environments and respond to Priority 1/2 incidents.

Preferred Qualifications

• Experience supporting public safety systems (CAD, 911, LERMS).
• Familiarity with CJIS Security Policy.