Systems Navigator (SN) - Bliss, TX

About the role

The Systems Navigator (SN) position within the Exceptional Family Member Program (EFMP) is crucial for ensuring that families with special needs are supported and connected to necessary resources.

Responsibilities

• Provide home visits for the Soldier and or Family members to offer support as needed and/or requested.
• Cook out with Government agencies and civilian service providers to identify the availability of non-EFMP respite care resources.
• Maintain an information catalog of national, state, and local networks and contacts with military and civilian service providers who offer assistance to families with special needs.
• Cook a support group and/ or workshops monthly.
• Present EFMP Systems Navigation briefings to provide Soldiers and Family members an overview of available EFMP related services.
• Provide information and referral services to Families by identifying appropriate resources and helping them make an informed choice of services available.
• Partners with Families to increase resilience, develop self-advocacy skills, and improve their ability to navigate systems effectively.
• Manage the Soldiers and Family member records in accordance with all required Army and DoD regulations.
• Facilitate warm hand off to the appropriate program personnel when transitions occur.
• Collects and explores data for planning, reporting, and program improvement, completed monthly reports meeting program deadlines.
• Implements policies, procedures, and practices that connect Families to support services.

Requirements

Knowledge of human service principles and practices, individual Family needs and problems relative to case management. Knowledge of military, state and Federal laws, policies, regulations, and practices regarding medical, educational, and Family support services. Possess skill levels to provide professional non-clinical case management services, facilitating connections between Families who have special needs and the systems of required care. Ability to effectively communicate and interact with others, both in person and/or by telephone to conduct business. Level 1 Life Coach certified through Certified Life Coach Institute (Provided by Patriot). Must be able to travel. Experience with Microsoft Suite programs. Must be legally authorized to work in the United States. Must be able to pass a background check. Required Education Level Bachelor's degree in one of the following degree programs (social work, psychology; marriage, family, and child counseling; counseling or behavioral science; education; community health or public health). Two years of experience in family related case management and/or social work.