Systems Administrator

About the role

We are looking for a Systems Administrator to maintain, upgrade and manage our software, hardware, and networks. Resourcefulness is a necessary skill in this role. The candidate should be able to diagnose and resolve problems quickly and have the patience to communicate with a variety of interdisciplinary teams and users. The goal will be to ensure that our technology infrastructure runs smoothly and efficiently with the least amount of downtime.

Responsibilities

• Installing and configuring software, hardware, and networks
• Monitoring system performance and troubleshooting issues
• Ensuring security and efficiency of IT infrastructure
• Collaborating with team members about ongoing and future projects
• Using AI to automate daily tasks and requests
• Manage network servers and technology tools
• This is expected to be a hybrid position. Ability to work in the office 3 days per week
• Maintain Microsoft AD and Group Policies
• Setting up accounts and workstations
• Monitor performance and maintain systems according to requirements
• Troubleshoot issues and outages
• Ensure security through access controls, backups, and firewalls
• Upgrade systems with new releases and models
• Develop expertise to train staff in new technologies
• Develop, maintain, and update internal technical documentation, manuals, and IT policies
• Provide Level 2 desktop support
• Assist third-party help desk with troubleshooting issues
• Create step-by-step KB articles for the helpdesk
• Make sure servers and workstations have our security and management tools installed
• Work with vendors to upgrade or migrate applications
• Review automated reports and the ability to act on them when needed

Requirements

• Proven experience as a Systems Administrator, Network Administrator, or similar role
• Experience with databases, basic network troubleshooting (LAN,WAN,vWAN) and patch management
• Knowledge of system security (e.g., intrusion detection/prevention systems) and data backup/recovery
• Familiarity with Hyper-V, Azure, and PowerShell scripting
• Familiarity with various operating systems and platforms
• Resourcefulness and problem-solving aptitude
• Excellent communication skills
• Ability to follow the industry standard
• Experience in Microsoft Office 365 office suite and tools
• Proficient in troubleshooting Window 11 OS
• Self-motivation, innovative thinking and the ability to work with a team
• In depth knowledge of M365 administration including Entra ID and SharePoint Admin
• Experience with Intune management and Conditional Access Policies (CAPs)
• Familiarity with Privileged Access Management (PAM)

Qualifications

• BS/BA in Information Technology, Computer Science, or a related discipline and 3-6 years of IT experience. An equivalent combination of education and experience may be considered.
• Professional certification (e.g., Microsoft Certified Systems Administrator (MCSA)) is a plus
• CompTIA Network + or Security +