Systems/Lan Administrator

About the role

Responds promptly to customer needs submitted by the service desk, customer, and/or outside stakeholder. Analyzing problems, developing solutions, and implementing them effectively. Takes a customer‑centric approach to problem solving. Works on projects as assigned to meet the commitments of the agency.

Responsibilities

• Processes, documents, and coordinates resolution of trouble calls with all other IT entities and customers.
• Travels throughout the State to perform duties as needed.
• Supports local and/or off‑site events for the Agency.
• Maintains accurate records of repairs using the current ticketing system.
• Installs, configures, and repairs hardware and software components, including peripherals.
• Works with agency hardware, software, and security teams to ensure compliance with statewide standards and documentation.
• Maintains agency‑wide yearly educational compliance through ADOT’s Learning program.

Knowledge, Skills & Abilities

• General working knowledge of infrastructure technologies.
• Knowledge of various software applications, their functionalities, and how to troubleshoot common software problems.
• Strong customer service skills.
• Excellent interpersonal, written, and oral communication skills.
• Linear troubleshooting skills.
• Proficiency with Google Workspace.
• Ability to balance, prioritize, and organize multiple tasks.
• Works collaboratively in teams and across organizations.
• Synthesizes feedback and adjusts plans accordingly.
• Builds strong relationships inside and outside the organization.

Requirements

• Bachelor’s degree and/or three or more years of experience in an IT‑related field.
• Certifications: Microsoft, A+, Server+, Network+, CompTIA.
• Arizona Criminal Justice Information System (ACJIS) Certification.
• Current, valid class‑appropriate driver’s license and acceptable driving record; liability insurance required for personally owned vehicles used on state business.
• Successful completion of the Electronic Employment Eligibility Verification Program (E‑Verify).

Benefits

• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave – up to 12 weeks per year paid leave for newborn or newly‑placed foster/adopted child (pilot program)
• Health and dental insurance
• Retirement plan (mandatory participation in the Arizona Retirement System)
• Life insurance and long‑term disability insurance
• Optional short‑term disability insurance, deferred compensation plans, and supplemental life insurance

Pay

Salary range: $61,500 – $71,500. Anticipated salary: $66,500. Grade: 23.

Contact

For questions about this career opportunity, contact ADOT Human Resources Recruitment via email at srecruitment@azdot.gov or phone at (602) 712‑8188 option 2.