Systems Implementation Manager

Role Overview

A Manager of Implementation Service is responsible for leading all disciplines required to support the project team during the design, implementation, testing, and go-live of turnkey robotics systems. This position oversees the day-to-day aspects of the project, serving as the primary client contact and being responsible for the final project execution. This role is software-driven, requiring a background in systems or software implementation to manage hardware budgets while understanding the complexities of software testing.

Key Responsibilities

• Lead entire projects from concept refinement through to client satisfaction, overseeing up to 2-3 projects concurrently depending on size and scope.
• Serve as the primary client contact for all on-site activities, managing a diverse cross-functional team of internal and external partners.
• Develop test plans and scenarios, and understand the process of WMS integration.
• Manage and maintain issue tracking, including identifying root causes, evaluating resolutions, and delegating responsibilities.
• Oversee the project schedule, including tracking key milestones, planning resources, and managing the critical path for successful system turnover using tools like Smartsheets and MS Project.
• Ensure all integrated system designs meet specified performance and technical requirements.
• Supervise and mentor all field implementation team members.
• Ensure all site safety requirements are met by personnel and subcontractors.
• Travel up to 60% to client sites nationwide, which may come in waves of 3-4 weeks of consistent travel.

Required Qualifications

• Minimum of 5 years of experience in supervising and managing field installation.
• Project management and execution experience including planning, scheduling, resource management, installation, integration, and acceptance testing.
• Experience with transitioning complex systems to full operation.
• A background in systems or software implementation is strongly preferred.
• A degree is required for candidates with less than 10 years of experience. A degree is not required for candidates with 10 or more years of experience.
• Familiarity with Smartsheets and MS Project to manage project schedules.
• Strong communication and interpersonal skills for a customer-facing role.
• Detailed understanding of skilled trades (e.g., electricians, millwrights, riggers).
• Ability to read and interpret equipment layouts, assembly drawings, and detailed vendor blueprints.

Preferred Qualifications

• Proficiency in AutoCAD.
• A Bachelor's degree in a technical field of study, such as Engineering or Computer Science.
• Knowledge of the design process and installation/integration process.
• Experience in the development of equipment specifications.
• Background or significant understanding of the material handling or robotic industry.
• Willingness to travel 50% - 60% annually, with periods up to 80%.

Company Overview & Culture

This organization is focused on the robotic automation of distribution operations. The primary system consists of autonomous mobile robots that sort a wide range of items and parcels to consolidation points. This portable, automated material handling sortation system is creating a paradigm shift in the supply chain. The company continues to expand its core system with complementary robotic systems to automate processes in fulfillment operations, maximizing performance with mobile, scalable, and flexible solutions.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Benefits

• Supplemental benefits including medical, dental, vision, life, disability, and other insurance plans
• ESPP (employee stock purchase program)
• 401K program with company match after 12 months of tenure
• HSA (Health Savings Account on the HDHP plan)
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
• Corporate discount savings program and other discounts
• On-demand training program
• Access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure
• Certification discounts and perks to associations including CompTIA and IIBA
• Dedicated customer service team for Consultants
• Certified Career Coach