Systems Engineer Sr. FT, Days

About the Role

Functions as a subject matter expert in one or more of the following areas: Microsoft server applications, Citrix applications, Virtual Machine applications, SAN, and/or directory infrastructure applications. Responsible for server infrastructure hardware and new server installation, troubleshooting, and maintenance. Performs project installation duties while maintaining schedule and budget requirements. Leads and teaches other engineers on new server technologies, best practices, customer service, and troubleshooting server issues. Independently oversees high-visibility server projects. Monitors server health and assists with resolving a variety of I/S problems and systems. Designs new server environments and implements new server applications. A wide degree of creativity and latitude is expected, relying on judgment and experience to accomplish goals. Mentors internal team members and supervises work efforts as directed.

Responsibilities

• Assists with developing architectural plans for server system infrastructure projects to meet business directives. May prepare project plans including scheduling, cost analysis, and other operational concerns.
• Participates in project and committee meetings for all projects. Anticipates future system and server infrastructure needs, makes suggestions, and implements system projects.
• Gathers design specifications for storage systems and necessary OS applications in collaboration with IS Application Analysts, IS internal teams, and/or internal customers.
• Designs and develops new configurations in the server lab. Ensures scalability and integrity of the Prisma Health infrastructure. Corrects all known defects before implementing into production network and takes responsibility for production rollout.
• Manages and leads implementation of multiple simultaneous server infrastructure projects. Installs, upgrades, troubleshoots, and maintains server-related software and hardware.
• Troubleshoots, diagnoses, and resolves major system issues within defined time limits. Works onsite during scheduled downtimes to lead in new implementations, upgrades, or problem resolution.
• Assists in evaluation, recommendation, implementation, and operational monitoring of tools and applications. Proactively monitors the functional health of the servers.
• Receives, resolves, and documents user problems and requests relating to the server environment within required time frames. Serves as level 3 escalation for unscheduled network outages. Shares on-call rotation as the first contact for system-related problems.
• Maintains accurate records of maintenance and asset inventory associated with system infrastructure. Documents procedures and processes for maintenance and installation of network equipment. Keeps network documentation and diagrams up-to-date, updating annually.
• Mentors and trains assigned team members on internal standards for implementation planning, work plan development, project management, system support, and customer service.
• Maintains technology contingency plan documentation for area of responsibility, ensuring the plan is updated and tested at least once annually.
• Performs other duties as assigned.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field of study.
• Five (5) years of server experience, including but not limited to: Microsoft Server 2000, 2003, 2008 (32-bit and 64-bit), DHCP, DNS, WINS, Active Directory 2003, 2008, Microsoft Hyper-V, and troubleshooting server issues for both OS and applications.

In lieu of the education and experience requirements noted above, an Associate's degree and eight (8) years of relevant experience may be considered. In lieu of the education and experience requirements, a High School Diploma or equivalent with ten (10) years of relevant experience may be considered.

Skills

• Basic computer skills (word processing, spreadsheets, and databases).
• Microsoft Server 2003, 2008, 2012.
• DHCP, DNS, WINS.
• Microsoft Exchange 2003 & 2007 experience.
• SharePoint experience.
• Microsoft SQL Database Administration (preferred).
• SCCM Administration (preferred).

Schedule

Day shift (United States of America).