Systems Engineer, IT Refresh Migrations

About the role

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is seeking a Systems Engineer, IT Refresh Migrations to join our team. The role involves both internal and external responsibilities, including network troubleshooting, system administration, and supporting clients.

Responsibilities

• Supports, monitors, tests, and troubleshoots hardware and software related issues.
• Runs and supports netstation migration scripts.
• Provides intermediate level network troubleshooting and deployment (Meraki, Cisco, etc.).
• Uses an intermediate level of Meraki portal migrations using a scripting tool.
• Troubleshoots Windows based systems, including Windows 11 and Windows Server platforms.
• Manages intermediate level troubleshooting for printer drivers, including workstation, server side, and SAP drivers.
• Maintains and develops required diagrams, documentation, and procedures for internal/Client environments.
• Updates and maintains IT asset management records.
• Serves as a point of escalation for technical support issues.

Requirements

• 3+ years of network support experience.
• 3+ years of previous infrastructure support experience.
• 3+ years of O365 support experience.
• Bachelor's degree in computer science/technology (preferred).
• Established track record in IT technologies (Linux/Windows Servers, Database, Data Center and Client/Server Application Support).
• Strong written/verbal communication skills, critical thinking, problem-solving, and troubleshooting skills.
• Excellent time management skills.
• Ability to work in a flexible environment based on customer scheduling requirements.
• Thrives in a fast-paced and changing environment with proven multitasking skills and focus on details and accuracy.

Qualifications

• Experience operating in an MSP environment supporting multiple customers (Required).
• Microsoft Certifications or experience.
• Experience with monitoring platforms and tools.
• Experience with using and/or modifying PowerShell, JSON, RMM systems scripts.
• Experience with SCCM.
• Experience with Meraki portal.
• Experience with SAP.
• Comfortable with Windows Server experience.
• Experience interacting with external customers.
• Excellent customer service and interpersonal skills.
• Good documentation skills.
• Able to accurately follow written technical work instructions.
• Able to work in a structured environment.
• Strong organization, time management, and prioritizing skills.

Preferred Skills

• Experience operating in an MSP environment supporting multiple customers (Required).
• Microsoft Certifications or experience.
• Experience with monitoring platforms and tools.
• Experience with using and/or modifying PowerShell, JSON, RMM systems scripts.
• Experience with SCCM.
• Experience with Meraki portal.
• Experience with SAP.
• Comfortable with Windows Server experience.
• Experience interacting with external customers.
• Excellent customer service and interpersonal skills.
• Good documentation skills.
• Able to accurately follow written technical work instructions.
• Able to work in a structured environment.
• Strong organization, time management, and prioritizing skills.

Pay

Medical, dental, and vision benefits with highly subsidized premiums.
Two weeks paid time off in your first year, with increasing PTO as tenure increases, and most major holidays off.
401(k) Plan with employer match.

Schedule

Primarily remote with some travel required.