ITS Systems Engineer

About the role

Q-Free America is a leading provider of Intelligent Transportation Systems (ITS) solutions that help agencies improve mobility, safety, and efficiency on our roadways. We are seeking a skilled and customer-focused Systems Engineer to support, maintain, and enhance Traffic Management Systems for clients across North America. In this role, you will serve as a technical expert, providing operational support, troubleshooting complex system issues, and ensuring the reliability of critical transportation technology platforms. If you enjoy solving problems, working directly with customers, and supporting mission-critical systems, we would love to hear from you.

Responsibilities

• Serve as a primary technical resource for Traffic Management System support and customer issue resolution.
• Respond to support requests through the ticketing system and support hotline.
• Troubleshoot and resolve hardware, software, communications, and network issues related to traffic management platforms and ITS devices.
• Configure and maintain Traffic Signals, PTZ Cameras, Dynamic Message Signs (DMS), traffic detectors, and other ITS technologies.
• Manage incidents according to client-specific Service Level Agreements (SLAs) and ensure timely resolution.
• Train agency personnel on Q-Free systems, products, and software features.
• Document system architecture, configurations, processes, and troubleshooting procedures.
• Support system backups, disaster recovery, and infrastructure maintenance.
• Collaborate with Project Managers, Software Engineers, QA teams, Database Administrators, and customer stakeholders.
• Participate in an on-call rotation supporting 24/7 transportation operations.
• Identify opportunities for process improvements and recommend technical solutions that enhance system performance and reliability.

Required Qualifications

• 3+ years of relevant technical experience.
• Experience supporting ITS technologies, traffic signals, traffic management systems, or related transportation technologies.
• Experience with Windows and/or Linux server environments, networking concepts, and system administration.
• Experience troubleshooting hardware, software, communications, and network issues.
• Experience with VPNs, remote access tools, and database administration.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Strong technical documentation and communication skills.
• Customer-focused mindset with a proactive, solution-oriented approach.
• Valid driver's license and ability to travel as needed.
• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related technical field; or an equivalent combination of education, training, and experience.

Preferred Qualifications

• Experience with Jasper Reports, Traffic Management Data Dictionary (TMDD), GraphQL, SOAP, or REST APIs.
• Experience with Agile software development methodologies, configuration management, and change control processes.
• Experience supporting complex, mission-critical environments operating 24x7x365.

Benefits

• Health, vision, and dental coverage
• 401(k) plan
• Employee assistance program
• Flexible benefits
• Company-paid life, short-term disability, and long-term disability coverage

Schedule

Participate in an on-call rotation supporting 24/7 transportation operations.