Systems Engineer III, Datacenter Operations

Location: Ashburn, VA (On‑Site)

Division: Ticketmaster NA

Line Manager: Senior Manager, Datacenter Operations

Contract Terms: Permanent, full‑time/40h per week

About the role

This position is part of Ticketmaster’s Data Center Engineering team, which builds, maintains, and keeps the company’s physical infrastructure footprint running smoothly to support fans and internal customers. The role oversees data center‑based projects and operations tasks critical to supporting data center devices and infrastructure. You will handle hardware installation, maintenance, troubleshooting, and recycling requests from internal service teams, proactively monitor critical hardware systems, and work on higher‑level initiatives such as firmware management, hardware monitoring and alerting, and metrics collection. Ticketmaster is currently focusing on hardware modernization, operability, capacity expansion, and expanding internal services for internal customers.

Life at Ticketmaster: As part of Live Nation Entertainment, the world’s largest live entertainment company, Ticketmaster connects people worldwide to live events they love. Processing 550 million tickets per year across 35+ countries, the company operates with a passion for live events and an inclusive culture guided by values of reliability, teamwork, integrity, and belonging.

Responsibilities

• Provide expertise on hardware deployments and work with internal service teams to build rack elevations and deploy hardware
• Work with the Data Center Asset Management system to keep automated systems updated with critical asset information
• Collaborate with service and network teams to build port configurations
• Lead projects to rack and install new hardware and decommission old hardware
• Respond to support requests for hardware in the datacenter and manage hardware lifecycle
• Maintain key relationships with internal engineering customers
• Manage and maintain the hardware monitoring platform to keep internal customers’ hardware operating smoothly
• Deploy systems firmware updates to keep hardware platforms up to date and compliant with standards
• Monitor the data center environment to keep operations within specifications
• Work with the data center facility to receive and ship hardware
• Keep the data center organized and efficient
• Troubleshoot P0 incidents promptly in a 24/7 mission‑critical environment
• Understand data center power infrastructure for capacity planning, monitoring, and deployment

Requirements

• Ability to lift up to 50 lbs
• 7+ years supporting enterprise data centers
• Strong technical troubleshooting skills
• Excellent understanding of modern server and networking hardware (Dell, HP, Cisco, Arista, etc.)
• Excellent verbal and communication skills
• Great documentation and peer‑review skills
• Familiarity with automation
• Familiarity with observability tools (Prometheus, Grafana)
• Knowledge and experience with DCIM (Data Center Inventory Management) solutions
• Ability to use SSH and other remote‑access solutions
• Server+ certification or equivalent experience
• Network+ certification or equivalent experience
• Strong background in network architecture and server provisioning
• Language ability a plus (Python, Go)
• Experience with Linux preferred
• Detail‑oriented
• Autonomous and proactive
• Passionate about hardware
• Self‑motivated, energetic, and tenacious
• Comfortable working in cross‑functional, multidisciplinary teams
• Excited about tackling challenging technical problems and devising creative solutions

Benefits

• HEALTH: Medical, vision, dental, and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• WEALTH: 401(k) program with company match, stock reimbursement program
• FAMILY: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
• CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• OTHERS: Volunteer time off, crowdfunding match

Pay

The expected compensation for this position is $104,000.00 USD – $130,000.00 USD. Pay is based on factors including market location, qualifications, skills, and experience.