Datacenter Operations Engineer

About the role

The Infosys Communications, Media, and Technology (CMT) unit is a dynamic and innovative division dedicated to driving digital transformation and growth for clients in the telecommunications, media, and technology sectors. Our vision is to become the strategic and trusted partner for our clients by enabling their digital transformation and growth. We achieve this by leading technological changes.

Responsibilities

• Assist in coding and refinement of basic code structures in line with internal guidelines, to meet project's technical specifications
• Aid in execution of test cases based on guidance and test plans, to meet functional requirements
• Participate in troubleshooting and resolving production issues, to enhance system reliability
• Collaborate with Technology team members to ensure efficient operation of the organization’s Datacenter operations environment
• Receive and respond to incoming calls, messages, emails and/or work orders regarding datacenter operations problems
• Explain and document technical issues in a clear way to technical teams, business stakeholders
• Perform all, IT audits, annual DC track and Tape audits
• Vendor access approval for break fix activity and facility repairs
• Provide on call support and emergency onsite coverage (may be extended time frame)
• Troubleshoot, isolate and repair of all cables (SM, MM and copper)
• Execute assigned change requests
• Remove and install parts from inside of IT hardware to include but not limited to: NIC’s, SFP’s, Memory, Hard Drives
• Decommission and cabling
• Removable media (disk) disposal tracking and destruction
• Blancco wipe process procedures, Shredding, ADR/ERI tracking and coordination
• Entries into Hardware Receiving System
• Pickup and delivery to include large shipments on the loading docks or mailrooms
• Clock in/out and move (Lift and shift) hardware to the appropriate storage locations after HRS updated
• RMA all parts as required including tracking of those parts using HRS tool
• Hardware shipment receiving / tracking of all IT devices, and parts

Requirements

• Experience with Hands and feed support for Data Center operations
• Available to work on a rotating shift schedule to provide support at Datacenter
• Shift 1: 06:00–15:00 PST
• Shift 2: 14:00–23:00 PST
• Shift 3: 22:00–07:00 PST
• Bachelor’s degree or foreign equivalent required from an accredited institution

Qualifications

• Will also consider three years of progressive experience in the specialty in lieu of every year of education

Skills

• Willingness to learn and adapt to new technologies
• Focused to develop competence for activities as part of entire SDLC life cycle
• A collaborative mindset with effective communication skills
• Dedication to continuous improvement and knowledge sharing

Benefits

• Competitive pay
• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

Pay

Competitive pay

Schedule

Rotating shift schedule to provide support at Datacenter