Datacentre Operations Engineer

Key Responsibilities

• Troubleshooting and Support: Quickly diagnose and resolve hardware and network issues to maximise uptime.
• Respond to critical hardware alerts via our monitoring and observability platform. Contribute to ongoing service improvement to improve our monitoring capability
• RMA and Support: Manage vendor relationships, handling RMAs and support requests within Ori’s Service Level Objectives (SLOs) to meet customer contract SLAs.
• Data Center Management: Guide data center acquisition, setup, and ongoing maintenance, fostering compliance and leveraging strong vendor partnerships.
• Fully own acquisition of hardware assets from the point of purchase and delivery, through lifecycle management and disposal - all while owning asset management within ORI’s CMDB system.
• Hardware Installation and Maintenance: Deploy and maintain HPC and AI hardware for uninterrupted operations, including performing low-level system maintenance such as hardware troubleshooting, firmware updates, and replacement of components as needed.
• Datacenter Environment Technologies: Oversee cooling, power distribution, and other critical data center technologies to maintain high operational standards.
• Capacity Planning and Resource Allocation: Support strategic planning to align infrastructure capabilities with current and projected demands.
• Develop and maintain datacentre/hardware management SOP’s ensuring continual alignment with ORI’s governance and compliance requirements
• Apply ITSM frameworks: Incident, Major Incident, Change Management, and service improvement.
• Operate and support services 24x7x365 for production environments, including on-call rotation
• Contribute to Incident postmortem analyses, root cause analysis, document learnings, and automate remediations
• Mentor junior engineers and act as an Operational requirements consultant to other departments
• Communicate technical decisions clearly to non-technical stakeholders and customers
• Uphold a culture of: do, document, automate
• Willing to cross train and upskill in Infrastructure/Platform SRE practises.
• Willing to travel across North America to support future datacentre onboarding and deployments.

Essential Skills & Experience

• Degree in Computer Science, or 10 years industry experience.
• 3+ years of experience in data center operations, HPC, or related roles.
• Proven track record working with HPC Nvidia GPU or equivalent systems, high-performance storage, and networking.
• Expertise in hardware installation, network configuration, and low-level system maintenance, including hardware troubleshooting and firmware management.
• Knowledge of data center environment technologies, including cooling and power distribution.
• Experience in data center design, greenfield deployments, and operations.
• Solid understanding of hardware and spares management, with the ability to handle RMAs and support cases within defined SLOs to meet SLA requirements.
• Strong understanding of HPC and AI workloads.
• Strong problem-solving abilities and the resilience to thrive in a fast-paced environment.
• Excellent communication skills and ability to collaborate with cross-functional, internationally dispersed teams.
• Strong grasp of ITSM and service operation best practices
• Excellent communication and mentorship skills
• Comfortable interfacing with internal stakeholders and external customers
• Bonus: Specific vendor endorsed qualifications from Supermicro or Dell for HGX based systems

Preferred Qualifications

• Knowledge of large scale private cloud deployments and capacity planning.
• Qualifications in HVAC management and deployments
• Certifications in relevant areas - Hardware, Networking
• ITIL Foundation level qualification or equivalent experience