Systems Engineer II

About The Company First Citizens Bank is a leading financial institution committed to providing exceptional banking services to its clients. With a strong focus on innovation, operational excellence, and community engagement, the bank prides itself on fostering a collaborative and inclusive work environment. Our dedicated team of professionals works diligently to deliver tailored financial solutions, ensuring the growth and stability of our customers and stakeholders. As part of our ongoing commitment to technological advancement and security, we continually invest in cutting-edge infrastructure and talent to support our digital transformation initiatives. About The Role We are seeking a highly skilled Network Support Engineer to join our remote team, supporting our data and voice network infrastructure across select locations, including Arizona, North Carolina, and Texas. In this role, you will be responsible for installing, maintaining, and supporting complex network systems, ensuring optimal performance and security. You will provide Tier 2 technical support, troubleshoot escalated issues, and collaborate with vendors and internal teams to implement network solutions that align with business objectives. The ideal candidate will possess a strong understanding of enterprise networking protocols, hands-on experience with Cisco technologies, and the ability to drive operational excellence. This position offers the opportunity to work in a dynamic environment, contribute to disaster recovery testing, and participate in on-call support to ensure continuous service delivery. Qualifications Bachelor’s Degree in Computer Science, Information Technology, or related field with 4+ years of experience in systems engineering or programming; or High School Diploma/GED with 8+ years of relevant experienceIn-depth knowledge of networking technologies, protocols, and interrelationsTechnical expertise in network routing, switching, and provisioningExperience with Cisco switching and routing (NxOS and IOS)Certifications such as CCNA, CCNP Routing and Switching; additional certifications in Wireless, Cisco ACI, Thousand Eyes, and Packet Aggregation (Gigamon) are preferredProficiency in programming languages including PowerShell, Python, JavaScript, Rexx, ksh, or PerlUnderstanding of data flow, network interfaces, protocols (TCP/IP, DNS, NetBEUI), directory services, and client-server architectureKnowledge of virtualization, relational database systems (DB2, SQL Server, Oracle), and network management toolsAbility to work on-call 24/7 and support disaster recovery testing Responsibilities Provide Level 2 technical support for data and voice network systems, resolving escalated issues efficiently and effectivelyConfigure, install, and maintain network hardware and software, including Wireless, Route/Switch, Cisco ACI, and SDWAN solutionsMonitor network performance through tools like SolarWinds, perform audits, and optimize system efficiencyDevelop and document network procedures, upgrade plans, and configuration standards to ensure compliance and securityRespond to system alerts, analyze issues, and implement solutions or escalate as necessaryCollaborate with vendors, colleagues, and management to deploy new services and reduce operational costsManage network asset inventory, capacity planning, and documentation of network changesAssist with disaster recovery testing and ensure network resilience and availabilityParticipate in on-call rotation to provide after-hours support and incident responseDrive operational excellence by continuously assessing network components and implementing improvements Benefits Competitive salary packageHealth, dental, and vision insurance plansRetirement savings plans with company matchPaid time off and holidaysProfessional development and training opportunitiesWork-life balance initiatives and flexible remote work arrangementsWellness programs and employee assistance resources Equal Opportunity First Citizens Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected status under applicable law.