Systems Engineer II

About the role

A seasoned position requiring in-depth knowledge and experience in compute system technologies. Works independently under moderate supervision, responsible for troubleshooting, installing, configuring, and maintaining server hardware, operating systems, and applications in support of business requirements. Provides technical support during critical and non-critical business hours. Proactively identifies and automates the resolution to availability and performance issues throughout the environment.

This position will expose the candidate to all server-based operating systems (Linux, Windows) at Advance Partners (a subsidiary of Paychex) and will require the development of skills to support, administer, and engineer cross-platform OS solutions. The candidate will be exposed to Continuous Delivery concepts such as Version Control, Continuous Integration, Testing (smoke, sanity, regression), Automation, and Orchestration as a means to deliver and support IT systems. Technologies like Git, Artifactory, Puppet, Ansible, and many more are used to achieve organizational goals. Scripting (Bash, PowerShell) and non-scripting (Ruby, Python, Go) languages may be leveraged to extend features/functionality within current toolsets, automation, and orchestration capabilities and services.

The candidate will leverage the latest technologies from Amazon, Google, Microsoft, and many Open Source projects in our IT environment that are critical to delivering IT infrastructure services. The candidate will be integrated into an Agile Delivery and Support Team responsible for delivering new products, maintaining existing infrastructure, providing support to internal teams, and remediating defects for Advance Partners Software as a Service (SaaS) solutions.

Responsibilities

• Provides moderately complex technical support during critical and non-critical business hours on virtual hardware, operating systems, and software.
• Proactively and reactively handles problem alerting, analysis, resolution, and follow-up to ensure platform stability.
• Deploys and configures moderately complex server operating systems and applications (Corporate and Third-Party) in virtual and containerized compute environments to internal and vendor standards.
• Performs moderately complex application and storage system upgrades (virtual hardware/software) as well as periodic health checks in accordance with established corporate policies and procedures.
• Supports cross-functional project teams to help deliver solutions as required.
• Creates and maintains technical reference documentation to be used in support and training of Information Technology (IT) personnel.
• Proactively identifies and automates the resolution to availability and performance failures throughout the environment.
• Proactively identifies work requests that can be downshifted to Operations staff or automated via software automation and orchestration tools.
• Ensures that all working knowledge sets are properly documented and communicated.
• Participates in the creation of corporate standards, best practices, and roadmaps for IT systems and technologies.
• Participates in the creation of designs for corporate IT systems.
• Monitors helpdesk queues and participates in resolution strategies, including engaging with internal customers, seeking additional information, and then developing and executing on a remediation plan, working with other stakeholders across the Enterprise as needed.

Requirements

• Associate's Degree in a Computer-related discipline and/or an IT certification in an applicable field (Preferred).
• 4 years of experience in Infrastructure administration or support role.
• Experience in IT systems administration and process management.
• Troubleshooting (Problem Solving) – Required.
• Operating Systems (Windows) – Required.
• Communication Skills – Required.
• Information Technology – Preferred.
• AWS – Preferred.
• Azure – Preferred.
• Operations – Preferred.
• Enthusiasm – Preferred.
• Communication – Preferred.
• Systems Engineering – Preferred.
• Automation – Preferred.
• Scripting – Preferred.
• Ansible – Preferred.
• Artifactory – Preferred.
• Git (Version Control System) – Preferred.
• Puppet (Configuration Management Tool) – Preferred.
• Business Requirements – Preferred.
• DevOps – Preferred.

Pay

The starting base pay range for this position is $83,000 - $130,400 annually. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If hired at Paychex, overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience, which may result in total compensation outside of this range.

Benefits

• Medical coverage and virtual wellness classes.
• Tuition reimbursement.
• 401(k) with employer match.
• Adoption assistance and financial assistance.
• Paid time off, company holidays, and culture days.
• Comprehensive work-life balance programs.
• Award-winning training and development programs.
• Paid time off for volunteerism and support for company-wide and local initiatives that benefit organizations you care about.

Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.