Systems Engineer II

In an exciting and fast-paced work environment, the System Engineer II plays a key role in maintaining the integrity of internal systems, including customer-facing hosted and cloud environments. This position provides technical assistance to team members and clients, plans and executes client projects, handles service requests, oversees network maintenance, and supports server and infrastructure upgrades.

Responsibilities

• Provide IT support for internal systems and network infrastructure issues.
• Support Microsoft-related technologies: Windows Server, Exchange, SQL, Microsoft Office Suite 365, including applications deployment, Active Directory, and server optimization.
• Support virtualization technologies including VMware and Hyper-V.
• Assist with network-level management: WAN and LAN connectivity, routers, firewalls, wireless VLAN routing and switching, and firewall security.
• Administer hosted and cloud solutions for customers using appropriate technologies.
• Assist with implementation of disaster recovery solutions.
• Maintain and administer remote access solutions including VPN, terminal services, agent scripts, alerts, monitoring dashboards, and periodic system reviews.
• Produce accurate and timely documentation for system maintenance, network architecture, and knowledge base/best practices.
• Communicate effectively with customers regarding incident progress, updates, and notifications of changes or planned outages.
• Deliver exceptional customer service to ensure complete satisfaction.
• Work as a key team member, communicating effectively and escalating issues in a timely manner.
• Stay current with IT industry publications and emerging technologies.
• Install workstations and printers on the LAN as scheduled or requested.
• Perform remote maintenance and support after hours on a rotating schedule.
• Test new versions of client software and make recommendations.
• Participate in team meetings, providing input and suggestions.
• Suggest user training ideas based on support interactions.
• Ensure efficient and economical use of equipment and resources.
• Safeguard equipment and supplies.
• Assist in moving PC equipment to different locations.
• Perform workstation-related setups.

Requirements

• Bachelor’s degree in Information Technology or a closely related field is preferred.
• 3-5 years of experience in an internal system support environment, with emphasis on networking and system architecture design and implementation.
• Telecom experience is a plus.
• Professional IT certifications such as Microsoft Azure, Microsoft 365, VMware VCP, Cisco CCNA, CompTIA Network+, CompTIA A+, or CompTIA Security+ are preferred.

Skills

• Excellent interpersonal skills: telephony, communication, active listening, and customer care.
• Highly skilled in diagnostic capabilities.
• Strong judgment for timely escalation of service or project issues.
• Ability to multi-task and adapt to change.
• Ability to match resources to technical issues appropriately.
• Understanding of support tools, techniques, and technology application in IT services.
• Self-motivated with the ability to work in a fast-moving, customer support environment.
• Positive attitude toward complex challenges, routine maintenance, and administration tasks.
• Comfortable communicating with all levels of management, business, and technical users.
• Demonstrated ability to exercise judgment and work independently or as part of a team.
• Ability to adapt to changing work priorities while managing expectations in a delivery-driven environment.
• Ability to develop workable implementation plans.

Benefits

• Comprehensive benefits including 401(k) with employer contributions.
• Health, disability, and life insurance.
• Professional development opportunities through company-funded continuing education programs and employee incentives.
• Hands-on experience in a wide variety of configurations, systems, and application environments.

Schedule

This is a full-time, non-exempt position. Days and hours of work are generally Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional after-hours remote maintenance and support may be required on a rotating schedule.

Work Environment

This position operates in a professional office setting with regular use of standard office equipment, including computers, phones, and printers. The role is predominantly sedentary, involving prolonged periods of sitting at a desk and working on a computer. Occasional lifting of up to 25 pounds may be required, along with climbing ladders, stairs, or navigating uneven terrain to access equipment or work areas.

Candidate must successfully complete background screening and drug screening upon acceptance of the position.