Systems Engineer II

About the role

We are seeking a highly motivated Systems Engineer to support and maintain our global enterprise in a dynamic, remote environment. The successful candidate will be dedicated, hardworking, and driven to help support and advance our organization. This role works a hybrid schedule with two days per week in our future Reston Town Center area office.

Your Impact

• Identity & Access Management (IAM)
  • Administer and maintain our enterprise Okta tenant, including Single Sign-On (SSO), Multi-Factor Authentication (MFA), SAML 2.0, and OIDC integrations.
  • Implement and manage automated provisioning and de‑provisioning workflows using SCIM and Okta Workflows, bridging our core HRIS (e.g., Workday) with downstream systems.
  • Audit and manage role‑based access control (RBAC), security groups, and identity governance policies.
• Microsoft 365 & Cloud Endpoint Administration
  • Manage and optimize core Microsoft 365 services, including Entra ID (Azure AD), Exchange Online, SharePoint Online, OneDrive, and Teams.
  • Support modern endpoint management via Microsoft Intune (MDM/MAM) for Windows, macOS, and mobile devices, including compliance policies, configuration profiles, and app deployments.
  • Plan, test, and implement routine platform maintenance, service updates, and security baselines.
• Slack Enterprise Grid Administration & Collaboration
  • Administer our Slack Enterprise Grid environment, including workspace architecture, user access, retention policies, and security configurations.
  • Review, approve, deploy, and maintain Slack third‑party apps, custom bots, and integrations across business workflows.
  • Leverage Slack Workflow Builder and webhook integrations to automate operational alerts and cross‑functional team processes.
• Cross‑System Integrations & Process Automation
  • Design, build, and maintain robust API‑ and script‑driven integrations connecting M365, Okta, Slack, HRIS, and other enterprise SaaS platforms.
  • Develop, maintain, and schedule PowerShell scripts and API automation (Microsoft Graph, Okta APIs, Slack APIs) to eliminate manual administration and streamline joiner/mover/leaver (JML) processes.
• Operational Health, Monitoring & Escalations
  • Monitor infrastructure and SaaS services using IT Operations Management (ITOM) and observability tools to proactively detect outages, latency, or integration failures.
  • Manage and triage incident/request queues, acting as a Tier 2/3 escalation point for complex identity, messaging, and system integration issues.
  • Create, maintain, and standardize comprehensive engineering runbooks, architectural diagrams, and support documentation.

Your Experience

• 3–5+ years of hands‑on experience in a Systems Engineer, Systems Administrator, or IAM Engineer role supporting enterprise‑scale SaaS and cloud environments.
• Okta Administration: Proven experience configuring Okta SSO, SCIM provisioning, Okta Workflows, and integrating Okta with HR systems (e.g., Workday) and enterprise SaaS targets.
• Microsoft 365 Administration: Deep technical working knowledge of Microsoft Entra ID (Azure AD), Exchange Online, SharePoint, Teams, and Microsoft Intune.
• Slack Administration: Practical experience administering Slack in a corporate environment, including user lifecycle management, app directory governance, and native/API integrations.
• Scripting & Automation: Strong proficiency with PowerShell and experience interacting with RESTful APIs (JSON, cURL, Graph API, Webhooks).
• Protocols & Standards: Solid understanding of modern authentication and directory protocols (SAML 2.0, OAuth 2.0, OIDC, SCIM, LDAP, DNS).
• Operations & Ticketing: Demonstrated experience managing ticket queues (e.g., Jira Service Management, ServiceNow), handling incident escalations, and working with ITOM monitoring platforms.
• Excellent interpersonal and written communication skills; ability to collaborate with global stakeholders and translate business requirements into technical solutions.
• Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or equivalent practical experience.

Nice to Haves

• Okta Certified Administrator or Okta Certified Developer.
• Microsoft Certified: Enterprise Administrator Expert, Azure Administrator Associate (AZ‑104), or Endpoint Administrator Associate (MD‑102).
• Slack Certified Admin.
• Experience leveraging Enterprise AI tools and modern command‑line utilities to accelerate scripting, troubleshooting, and documentation; hands‑on experience building, containerizing, or extending custom MCP servers/tools, integrating LLM APIs into corporate IT workflows, or orchestrating multi‑agent systems.
• Exposure to Okta Identity Governance (IGA), Inline Hooks, or event‑driven automation.
• Experience with Python, Bash, or infrastructure‑as‑code/automation platforms (e.g., Zapier, Workato, Power Automate).
• A bias for action, continuous‑improvement mindset, and strong problem‑solving orientation.

Compensation

Base Salary Range: $106,000 USD – $152,000 USD

Commitment to Diversity, Equity, Inclusion and Belonging (DEIB)

We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. We hire for who you are and encourage you to bring your authentic self to work every day. Individuals with disabilities will receive reasonable accommodation throughout the recruitment process and employment.