Systems Engineer I - Hybrid Schedule

Responsibilities

• Provide system administration and technical support for Windows and Linux servers running in physical, virtual, and cloud environments.
• Perform routine system administration tasks including server provisioning, application installation, patching, configuration changes, and access support.
• Monitor system health, performance, and availability; respond to alerts and assist in resolving issues.
• Aid in diagnosing and resolving hardware, operating system, and application-related issues.
• Document symptoms, root causes, and resolutions; track system issues through resolution using established ticketing and monitoring tools.
• Review monitoring logs to identify potential issues and recommend corrective actions.
• Assist in the administration and support of VMware vSphere environments, including virtual machine provisioning, snapshots, basic troubleshooting, and resource monitoring.
• Support underlying storage systems (SAN/NAS), including capacity monitoring, datastore maintenance, and performance issue escalation.
• Aid in backup and recovery operations for virtual machines and file systems.
• Coordinate with senior engineers on storage maintenance, expansions, and performance tuning activities.
• Assist with administration of Microsoft Azure and Microsoft 365 services, including virtual machines, storage, monitoring, and basic networking components.
• Support hybrid environments, integrating on-premises VMware infrastructure with Azure services.
• Aid in identity and access management tasks using Azure AD / Entra ID.
• Support system monitoring and logging using cloud and on-premises tools.
• Support adherence to organizational security policies, configuration standards, and hardening guidelines.
• Assist with vulnerability scanning, penetration testing preparation, and remediation efforts under the direction of senior engineers or security teams.
• Patch, configure remediation, and validate activities resulting from vulnerability or penetration testing findings.
• Review security alerts and logs, escalating suspicious activity as required.
• Participate in backup validation and basic disaster recovery testing.
• Assist senior System Engineers with infrastructure projects, migrations, and upgrades.
• Support technicians involved in diagnosing and correcting system-related issues.
• Cook with vendors and service providers for maintenance and remediation activities.
• Participate in research and evaluation of emerging systems, virtualization, storage, and security technologies.

Requirements

• Formal Education & Certification: Bachelor's degree in related information technology discipline (i.e. Computer Science) preferred, or equivalent years of work experience in analogous field.
• Industry standard certifications preferred.
• Knowledge & Experience: Two (2)+ years of experience in systems support, IT operations, or related roles.
• Foundational knowledge of systems and networking concepts (DHCP, DNS, Azure, Cisco).
• Understanding of Server Storage technology (SAN/NAS).
• Security skills at the intermediate level.

Qualifications & Characteristics

• Strong problem-solving and organizational skills.
• Ability to manage multiple tasks and priorities.
• Strong communication skills and willingness to learn.
• Ability to work effectively in a team environment.

Position Details

• Full-time role with a hybrid schedule (3 days in-office, 2 remote) following an initial in-office period, based on business needs.
• Occasional overnight travel to company locations, including potential weekends and holidays.
• Flexibility to work outside standard hours as needed.
• Prolonged periods of sitting and working at a computer.
• Ability to lift and move moderately heavy equipment (e.g., computers, peripherals).