Systems Engineer

How We LEAD

We are currently seeking a Systems Engineer to be a key member of our Technical Operations Center. They will apply their server and cloud management skills in a global enterprise to ensure the smooth and efficient ongoing operation of the UMG Global infrastructure.

How You'll CREATE

• Diagnose and solve problems, frequently under time constraints and business pressure
• Contribute to detailed capacity and performance analysis
• Work with vendors and global/regional IT groups to resolve problems in a timely manner
• Serves as primary escalation point for the UMG application communities and sourcing provider(s) for operational issues, ensuring timely resolution & communication
• Maintain high quality process and procedure documentation
• Maintain and implement high quality operational standards, processes and procedures
• Maintain redundancy, backup and recovery processes, and disaster recovery procedures
• Maintain & enhance knowledge of key technologies
• Monitor and tune systems to identify and eliminate issues and potential bottlenecks
• Participate in on-call rotation, and as such, work out of standard business hours will occasionally be required
• Participate in developing automation to reduce the time spent on routine tasks
• This position will be shift-based

Bring Your VIBE

• Minimum of three years' experience in technical server management and/or enterprise Cloud systems (AWS, Azure, Google)
• Strong knowledge of virtualization technology (VMware, Hyper-V)
• Must possess strong people skills and the ability to be both diplomatic and firm
• Familiarity with operating system administration and tools including Microsoft, Mac OS X, and Linux
• Experience with scripting to develop automation and reporting
• Exposure to managing large cloud server infrastructure on AWS and/or Azure
• Communicate clearly in both the written and verbal mode to technical and non-technical audiences
• Manage time well in a high-interruption operational environment. Handle the details of several technical tasks simultaneously
• Customer and service delivery oriented
• Be an excellent and creative problem solver
• Knowledge of Infrastructure as Code

Desirable

• MCSE and/or Linux certifications preferred
• Exposure to version control and release management concepts and tools, particularly Git (GitHub / Bitbucket) for code branching and merging
• Familiarity with Systems Reliability Engineering principles, automation, and AI
• Experience in service management
• International experience is beneficial. Additional languages a plus

Education

Bachelor’s Degree in Computer Science or Engineering or closely related field or comparable education and experience

Salary Range

$70,000 - $114,000