Systems Engineer

About the role

Touchmark is seeking a Systems Engineer to support and evolve our enterprise infrastructure across a multi-state environment serving 3,000+ employees.

Responsibilities

• Design, implement, and manage enterprise server infrastructure across distributed sites; support both physical and virtual environments including VMware and cloud-based systems; ensure high availability, performance, and lifecycle management of infrastructure assets
• Lead cloud and hybrid initiatives including Azure infrastructure, migrations, and connectivity; manage identity services (Active Directory, Entra ID), DNS, DHCP, and certificate services; optimize environments for cost, scalability, and reliability
• Strengthen infrastructure security through system hardening, patching, vulnerability management, and HIPAA-aligned controls; support identity governance, access management, and compliance standards across all systems
• Drive monitoring and operational excellence through observability tools, alerting, and incident response; manage backup and disaster recovery strategies including testing, documentation, and RTO/RPO alignment
• Advance automation and efficiency through scripting, configuration management, and Infrastructure-as-Code; maintain accurate documentation, support change management processes, and contribute to long-term technology roadmap planning

Requirements

• 5–7+ years of experience in systems engineering or enterprise infrastructure roles
• Hands-on expertise with Windows Server, Linux, virtualization (VMware/Hyper-V), and Microsoft Azure
• Strong experience designing, implementing, and supporting enterprise network infrastructure; understanding LAN/WAN architecture across distributed environments; support routing, switching, firewalls, VPNs, and SD-WAN technologies
• Working knowledge of hybrid network connectivity including site-to-site VPNs, Azure VPN Gateway, ExpressRoute, and secure cloud integration patterns; ensure reliable and secure connectivity between on-prem and cloud environments
• Experience monitoring both systems and network performance using enterprise observability tools; proactively identify latency, throughput, and connectivity issues across infrastructure
• Skilled in troubleshooting complex infrastructure issues spanning servers, networks, and cloud environments; operate as a Tier 2/3 escalation point and drive root cause resolution
• Experience supporting compliance-driven environments (HIPAA preferred); understand how infrastructure and network design impacts data security and regulatory requirements
• Strong automation capabilities using PowerShell, Python, or similar tools; apply automation to both infrastructure and network operations where applicable
• Communicate effectively across technical and non-technical teams; collaborate with network, cybersecurity, and application teams to deliver reliable, secure, and scalable infrastructure solutions

Qualifications

• Relevant certifications such as Azure Administrator or Solutions Architect, VMware VCP, Security+, CISSP, or ITIL
• Experience in healthcare, senior living, or other regulated environments
• Exposure to containerization (Docker/Kubernetes), endpoint management (Intune), or emerging technologies such as AI/ML infrastructure

Skills

• Strong experience designing, implementing, and supporting enterprise network infrastructure
• Understanding of LAN/WAN architecture across distributed environments
• Supporting routing, switching, firewalls, VPNs, and SD-WAN technologies
• Experience with hybrid network connectivity including site-to-site VPNs, Azure VPN Gateway, ExpressRoute, and secure cloud integration patterns
• Monitoring both systems and network performance using enterprise observability tools
• Proactive identification of latency, throughput, and connectivity issues across infrastructure
• Experience supporting compliance-driven environments (HIPAA preferred)
• Automation capabilities using PowerShell, Python, or similar tools
• Effective communication and collaboration skills

Benefits

• Competitive compensation and benefits package
• Paid time off (including holidays)
• Health, dental, and vision insurance plans for employees and eligible dependents
• Education assistance
• Bonus and retirement plans
• Health care, dependent care, and commuter
• Flexible Spending Accounts
• On-Demand Pay
• Employee Assistance Program
• Supplemental insurance options