Systems Engineer

About the role

The Systems Engineer role involves managing complex configuration projects, hours-based implementations, and serving as the primary backup for support operations. As part of our team, you will focus on enterprise-level solutions including Mobile Device Management (MDM) implementations, Card Printer Technology deployments, and advanced system integrations while resolving escalated technical issues.

Responsibilities

• Serve as the primary resource for Tier 1 backup and support coverage
• Lead complex configuration projects for enterprise clients
• Manage billable professional services, including MDM setup and Enterprise Labeling integrations
• Configure, deploy, and support Card Printer Technology solutions, including hardware setup, driver installation, print template configuration, and ribbon/media management
• Troubleshoot card printer issues including connectivity, encoding failures, print quality, and firmware updates
• Integrate card printing systems with client identity management and access control platforms
• Handle escalated support tickets assigned to Tier 2
• Deliver travel-related, billable customer services and onsite support when needed

Qualifications & Skills

• 3+ years of experience in enterprise technical solutions
• Proven experience with MDM platforms and enterprise integrations
• Hands-on experience with Card Printer Technology, including brands such as Zebra, HID, Matica, or Entrust (formerly Datacard)
• Familiarity with card printer software platforms (e.g., ZMotif SDK, HID FARGO Connect, or equivalent)
• Experience with card encoding technologies including magnetic stripe, smart chip (contact/contactless), and barcode
• Project management experience with billable professional services
• Experience managing client-facing technical projects with billable deliverables
• Ability to work collaboratively in an office environment while managing multiple priorities
• Advanced troubleshooting and problem-solving capabilities
• Strong communication and customer relationship skills
• Professional fluency in Spanish (written and verbal) is preferred