Systems Engineer

About The Opportunity

This role requires an experienced IT professional with a proven record of accomplishment to support our fast-paced and high-volume environment. Reporting to the IT Manager for Global DS Service Operations, you will be the on-site lead for the Service Operations team at our St. Louis imaging center, while also supporting our imaging and file transfer central environment.

Key Responsibilities

• Daily Operations & Maintenance: Perform daily maintenance activities to ensure all IT operations run smoothly. Provide day-to-day support for the local imaging center and for the central environments (FISMA/IMGS).
• Escalation & Support: Take responsibility for proper daily escalation of operational issues and participate in off-hour on-call support.
• Process Optimization: Work to improve existing standard processes and develop comprehensive controls to monitor productivity, quality, and SLA adherence based on industry-proven best practices.
• Customer Onboarding: Manage the successful onboarding of new Digital Solutions (DS) customers and handle technical change requests for existing DS customers.
• System Availability: Ensure constant systems/solution availability to meet project SLAs.
• Cross-Functional Collaboration: Meet with Implementation and DevOps teams to deliver solution fixes and platform enhancements.

Your Qualifications

• Experience & Education: Bachelor’s degree (B.A. or B.S.) from a four-year college or university, OR over 5 years of dedicated IT industry work experience.
• Technical Expertise: Extensive experience with remote control tools, Windows 10, Windows 11, Windows Server 2016, SQL Database, and Active Directory.
• Specialized Software: Proven ability to deploy and troubleshoot Kofax (imaging software) and execute Batch class deployment.
• Hardware & Systems Support: Deep understanding of various IT functions (Desktop, Server, Network) with experience providing technical support and installing hardware/software products on-site and remotely.
• Core Skills: Network management knowledge (switches, routers, and firewalls). PowerShell scripting experience is highly desired. Program/Project management experience with strong strategic planning capabilities. Excellent verbal and written communication skills across wide audiences, including executives and stakeholders.
• Certifications (Desirable): Microsoft Certified Professional, CompTIA A+, Network+, Security+, or ITIL v3 foundation and practitioner certifications.
• Mobility: Willingness and ability to travel up to 15%.

What's In It For You?

• Be part of an ever-evolving global organization focused on transformation and innovation.
• Have a support system where you have a safe place to voice your opinion and share feedback.
• Open space to be creative, strategize, brainstorm, and plan for the future success of Iron Mountain.
• Global connectivity to learn from 26,000+ teammates across 52 countries.
• Be part of a winning team who embrace diversity, inclusion, and our differences.