Systems Engineer

Responsibilities

• Design, support, and maintain enterprise printing and endpoint infrastructure across retail and supply chain environments.
• Manage Lexmark and Zebra printer platforms, including firmware updates, monitoring, troubleshooting, and lifecycle activities.
• Create automation and process improvements to strengthen reliability, standardization, and supportability.
• Investigate issues, perform root cause analysis, and contribute to problem resolution and prevention.
• Partner with infrastructure, deployment, support, and vendor teams to improve operational readiness.
• Create clear technical documentation and communicate updates effectively with stakeholders.

Requirements

• Strong PowerShell skills and hands-on experience with Microsoft Windows operating systems.
• Background in printing support, desktop support, troubleshooting, and root cause analysis.
• Ability to work independently while collaborating effectively with a larger team.
• Clear written and verbal communication skills.
• Experience managing diverse hardware types, platforms, and enterprise support tools.

Skills

• Experience with enterprise printing environments.
• Knowledge of Lexmark and Zebra printer support.
• Familiarity with firmware management and endpoint infrastructure.
• Exposure to supply chain technology environments.
• Experience with MarkVision Enterprise.
• Background in incident and problem management.
• Experience with change management and operational documentation.
• Vendor management experience and a mindset for process automation and standardization.

Preferred Skills

• Experience with enterprise printing environments.
• Knowledge of Lexmark and Zebra printer support.
• Familiarity with firmware management and endpoint infrastructure.
• Exposure to supply chain technology environments.
• Experience with MarkVision Enterprise.
• Background in incident and problem management.
• Experience with change management and operational documentation.
• Vendor management experience and a mindset for process automation and standardization.

Benefits

Horizontal is committed to diversity, equity, and inclusion, and we welcome applicants from all backgrounds and experiences. We believe inclusive teams create better outcomes, and we are dedicated to fostering a respectful environment where everyone can contribute and grow.

We offer competitive compensation and benefits including medical, dental, vision, and retirement.