Systems Engineer

About the role

Join our IT team at Helen of Troy and make an immediate impact on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon, and Olive & June. Together, we build innovative and useful products that elevate people's lives everywhere every day.

Department

IT

Work Location(s)

Plano, TX (Dallas, TX) Arlington, TN

Schedule

A hybrid schedule is offered, with in-office collaboration from Tuesday through Thursday, and the option to work remotely on Mondays and Fridays. Updates to this model will be communicated in advance.

What You Will Be Doing

• Ensure the stability, integrity, security, and efficient operation of the server, storage, and cloud environment by leveraging best practices, continuous innovation, and new emerging technologies.
• Maintain and manage all installed systems and infrastructure.
• Monitor and manage daily monitoring logs and reports.
• Plan and execute repairs on all environment alerts.
• Routinely test software for bugs, redundancies, and security issues.
• Document system performance statistics and reports.
• Meet company-defined Service Level Agreements (SLAs).
• Manage all hardware/virtual environments.
• Manage hardware inventory.
• Maintain overall system health.
• Manage key back-end Windows-based servers in a VMware/vCenter/Hyper-V environment.
• Manage enterprise storage arrays.
• Establish, configure, test, and maintain operating systems, application software, and system management tools.
• Design and deploy new applications and enhancements to existing applications, software, and operating systems.
• IT Infrastructure support case management.
• Maintain security, backup, and redundancy strategies.
• Interact and negotiate with vendors, outsourcers, and contractors to secure system-related products and services.
• Collaborate with network staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
• Manage Azure Active Directory.
• Manage O365 hybrid environment.
• Manage SAAS solutions.

Skills Needed To Be Successful In This Role

• Excellent oral and written English communication skills.
• Excellent customer service skills.
• Excellent multitasking skills, time management, and efficiency.
• Associate’s degree or at least 4 years work experience with Microsoft based server technology.
• Proven technical experience with:
• Active directory
• Microsoft exchange
• Office 365
• Microsoft Azure
• Windows server operating systems
• Group policy
• Powershell

Minimum Qualifications

• Ability to travel to other offices as needed (including Data Centers and regional locations).
• Authorized to work in the United States on a full-time basis.

Benefits

• Salary + Bonus
• Healthcare
• Dental
• Vision
• Paid Holidays
• Paid Parental Leave
• 401(k) with company match
• Basic Life Insurance
• Short Term Disability (STD)
• Long Term Disability (LTD)
• Paid Time Off (PTO)
• Paid Charitable (volunteer) Leave
• Education Assistance

Equal Opportunity/Affirmative Action Employer

We are committed to developing a diverse workforce and cultivating an inclusive environment. We value diversity and believe that we are strengthened by the differences in our experiences, thoughts, cultures, and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. We will provide individuals with disabilities with reasonable accommodations to participate in the job application process. If you would like to request an accommodation, please contact Human Resources at (915) 225-8000.

About Helen of Troy

Founded in 1968, Helen of Troy is a prominent player in the global consumer products industry, offering diverse career opportunities across North America, South America, Europe, and Asia. We boast a collection of renowned brands such as OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon, and Olive & June – many of which rank #1, #2, or #3 in their respective categories, making the Helen of Troy name synonymous with excellence and ingenuity. At Helen of Troy, our strategy involves acquiring brands that we can integrate and enhance, amplifying their unique attributes to drive growth and profitability. Embracing a culture of collaboration internally and externally, we are committed to providing innovative solutions tailored to consumers, operational excellence, global scalability, and exceptional shared services to support our brand portfolio. This dedication to fostering development and success sets Helen of Troy apart as a pioneer in the industry, propelling our brands to unparalleled heights of success and recognition worldwide.