Systems Engineer Application Support

Duties & Responsibilities

• Together with our global MES team, you are working on the transformation of the existing MES landscape towards a cloud-native architecture based on OpenShift / Kubernetes and PostgreSQL, while also contributing to MES deployments involving Docker containerization and Oracle database integration to ensure a robust and scalable system architecture.
• In addition, you contribute to the automation, integration, standardization, optimization and operation of the MES solutions to be implemented on the basis of our existing MES templates.
• Support within the system life cycle (design, planning, implementation and run) of specific local and global manufacturing solutions.
• Lead manufacturing execution implementation projects at our production sites on a global level in cooperation with other IT units and the business community.
• Collaborate with OT teams to ensure seamless integration of MES with shop floor systems and a deep understanding of OT processes and data flows.
• Support the basic creation and configuration of Master Batch Records (MBRs), with an understanding of their role in manufacturing and quality processes.
• Provide incident and problem management support for MES deployments across all regions, ensuring timely resolution and continuous improvement of system reliability.
• Lead structured investigations into recurring or high-impact MES issues using methodologies such as root cause analysis (e.g., 5 Whys, Fishbone diagrams).
• Document all investigations in compliance with GMP and regulatory standards, supporting audit readiness and traceability.
• Analyze incident trends to identify systemic issues and propose improvements to MES templates, deployment strategies, or integration points.
• Facilitate cross-functional meetings to align stakeholders on investigation outcomes and next steps.

Requirements

• Knowledge of IT infrastructure technologies (Windows/Linux operating systems, Citrix) and database systems (Oracle / PostgreSQL)
• Associate degree in Computer Science or MIS with a minimum of 4 years experience; or Bachelor degree in Computer Science, or MIS, with a minimum of 2 years of experience; or a Master degree in Computer Science, MIS, with minimum 1 year of experience; or relevant Business or IT experience of minimum of 4 years.
• Strong team player with the ability to learn, as well as have a solution-oriented approach and prefer to work in an international and intercultural environment
• Excellent command of English language

Eligibility Requirements

• Must be legally authorized to work in the United States without restriction.
• Must be willing to take a drug test and post-offer physical (if required).
• Must be 18 years of age or older.