Systems Support Engineer

About the role

OptumRx, a UnitedHealth Group company, with over 24,000 employees globally, specializes in the delivery, clinical management and affordability of prescription medications and consumer health products. Our goal is to deliver high-quality, integrated services to promote optimal outcomes, superior savings and outstanding client and consumer experiences. We make healthier happen by creating smarter health care connections to help more than 65 million consumers nationwide realize improved care, lower costs and a better overall experience. This is a place like no other and where you'll do your life's best work.

Leveraging expertise, flexible technology and a network of over 67,000 community pharmacies, and the use of our own state-of-the-art specialty and home delivery pharmacies and fulfillment centers, we are driving value to those we serve through our transforming capabilities. We are in the process of launching several new, state of the art Pharmacy Fulfillment Centers across the United States. We are seeking a Systems Support Engineer who will be on a team responsible for the setup, ongoing support, and management of critical automation PCs, servers, and PLCs. The ideal candidate would be based out of our upcoming Mesa, Arizona location and prepared for the occasional need to travel.

This position is full time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 6:00 am - 11:00 pm. It may be necessary, given the business need, to work occasional overtime or weekends.

We offer 2 weeks of training. The hours during training will be 6:00 am - 3:00 pm PST. Training will be conducted onsite and will need to travel to Mesa, AZ.

Responsibilities

• Responsible for the setup, ongoing support, and management of critical automation PCs, servers, and PLCs that run the automated fulfillment pharmacy
• Interfacing and communicating with pharmacy workers and stakeholders to understand the system problems they're facing and to update them on the statuses of their issues
• Coordinate with internal and external teams for software upgrades, bug fixes, software patching, and implementing new equipment and features
• Work closely with partners teams to coordinate project activities during installs and extended support
• Assist with debugging PLC's, networking, power systems, I/O devices, etc. on the automation line
• Use data analytic skills to troubleshoot and improve performance and reliability of equipment and entire system
• Other duties may be assigned based on business needs

Required Qualifications

• High School Diploma / GED
• Must be 18 years of age OR older
• 2+ years of experience in technology support, system management, OR another technology administration role
• Intermediate level of experience with Microsoft Word, Microsoft Excel, and Microsoft PowerPoint
• Beginner level of experience in databases, SQL, and data tools
• Ability to travel up to 10% of the time (Domestic)
• Ability to work any of our full time (40 hours / week), 8-hour shift schedules during our normal business hours of 6:00 am - 11:00 pm from Monday - Friday, including the flexibility to work occasional overtime or weekends given the business need

Preferred Qualifications

• Experience with administrating windows systems
• Experience with applying windows updates across a network and installing drivers for specific hardware
• Experience with technology monitoring tools
• Experience with using a ticketing system (ServiceNow, JIRA, etc.)
• Experience with cable management and station organization
• Experience in manufacturing, automation, OR fulfillment centers
• Experience in the Pharmacy Benefits Management (PBM) industry

Soft Skills

• Demonstrated proficiency with problem solving and delivering within time constraints

Pay

The salary for this role will range from $72,800 - $130,000 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. We comply with all minimum wage laws as applicable.

Benefits

In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives.