Systems Support Engineer

About the role

As a Systems Support Engineer at ATB Technologies, you will play a critical role in ensuring the seamless resolution of technical issues and addressing customer concerns. This role is best suited for individuals who are ready to operate beyond entry-level work and take ownership of more complex technical challenges.

Responsibilities

• Provide high-quality technical support for issues related to computer systems, software, and hardware across client environments.
• Own technical issues end-to-end, from initial diagnosis through resolution.
• Troubleshoot and resolve issues related to Microsoft 365 and Entra ID (Azure AD), including administrative and configuration tasks.
• Hands-on experience supporting and troubleshooting Windows Server environments, including Active Directory, user/group management, and core infrastructure services.
• Monitor, diagnose, and resolve issues across systems, including networking equipment, desktops, servers, VPNs, and related infrastructure.
• Perform network troubleshooting and implement enhancements to secure connectivity and network security controls as appropriate.
• Demonstrate a willingness to identify and implement automation opportunities to streamline repetitive tasks and improve service delivery efficiency.
• Take initiative to analyze issues, determine root causes, and implement effective solutions with minimal reliance on escalation.
• Provide timely follow-up, maintain clear communication, and ensure complete and accurate documentation of issues and resolutions.
• Escalate issues when appropriate, while maintaining ownership and visibility through to resolution.

Requirements

• 5+ years of experience in IT support, preferably within an MSP or IT consulting environment.
• Technical proficiency across Windows environments, Microsoft 365, and Entra ID (Azure AD).
• Practical experience troubleshooting network connectivity issues, with a solid foundation in networking concepts.
• Experience supporting and troubleshooting VPN connections.
• Exposure to firewall configuration and changes is a plus.
• Strong problem-solving skills with the ability to troubleshoot beyond surface-level issues and drive resolution.
• Exceptional communication skills, with the ability to confidently interact with both technical and non-technical users.

Qualifications

• 5+ years of experience in IT support, preferably within an MSP or IT consulting environment.
• Technical proficiency across Windows environments, Microsoft 365, and Entra ID (Azure AD).
• Practical experience troubleshooting network connectivity issues, with a solid foundation in networking concepts.
• Experience supporting and troubleshooting VPN connections.
• Exposure to firewall configuration and changes is a plus.
• Strong problem-solving skills with the ability to troubleshoot beyond surface-level issues and drive resolution.
• Exceptional communication skills, with the ability to confidently interact with both technical and non-technical users.

Pay

$60,000 - $80,000