Systems Development Manager, Region Reliability

Description

The Amazon Dedicated Cloud (ADC) Region Reliability team is searching for a talented, detail-oriented Systems Development Manager (SysDM) to support AWS activities in US ADC regions supporting the Department of Defense and Intelligence Community. A SysDM will work to solve service-centric technical and business problems, devise strategy, and facilitate technology solutions that may not yet be defined. They will deliver independently, with limited guidance, across cross-functional initiatives. Additionally, individuals must act as force multipliers, understand escalation, and find a path forward in difficult situations. The role also necessitates understanding security risks caused by technical complexity, and being able to make trade-offs between short-term and long-term needs. From Day 1, SysDMs are given ownership of a distributed team of engineers responsible for the operational health services in secure, air-gapped cloud environments. You'll own the team's roadmap, from hiring and developing talent, to defining automation strategy, to ensuring your services meet or exceed their availability and performance targets. You won't wait for direction; you'll assess the landscape, identify the highest-impact opportunities, and start driving results.

Key job responsibilities

• Lead, hire, develop, and retain a team of engineers supporting services in secure, air-gapped AWS ADC regions
• Own your team's operational roadmap, working backwards from customer problems to define priorities, scope work, and deliver results
• Drive operational excellence through automation, metrics, and process improvements that reduce manual toil and enable the team to scale
• Triage and resolve service issues, lead root cause analysis, and implement preventative fixes so problems do not repeat
• Partner with service teams, program managers, and cross-functional stakeholders to support new region builds, feature launches, and service parity across ADC regions
• Identify and manage technical and operational risks, clearly communicating trade-offs and mitigation strategies to stakeholders
• Track and report your team's progress using metrics that capture customer impact, SLA compliance, and system health

A day in the life

RRE Line managers manage a team of Region Reliability Engineers. A typical day includes working with the team in the SCIF assigning and unblocking workflows, working with partner teams to drive manual task reduction through automation, drive root cause analysis for complex issues, and ensure team SLAs are consistently being met. You will mentor and grow your team, and drive strategic initiatives to generate efficiencies across operational practices.

Basic Qualifications

• Bachelor's degree, or CSSLP (Certified Secure Software Lifecycle Professional)
• 5+ years of relevant systems engineering, software development, or infrastructure engineering experience
• 3+ years of experience managing engineering teams, including hiring, developing, and retaining talent
• Experience operating in a 24x7 production environment supporting mission-critical services
• Experience with Linux/Unix systems administration, networking, and infrastructure automation
• Strong written and verbal communication skills
• Current, active US Government Security Clearance of Top Secret with SCI eligibility or above

Preferred Qualifications

• Experience managing engineering teams supporting cloud computing services at scale
• Experience with support procedures and methodologies for production environments, including ticketing, monitoring, metrics, and SLA management
• Experience improving systems through architecture, design patterns, reliability, and operational scaling
• Strong analytical skills with the ability to use data and metrics to drive decisions and measure impact
• Experience working across organizational boundaries, bringing together people with diverse perspectives to deliver results
• Experience with Agile engineering practices (Kanban, Scrum, continuous delivery)
• Familiarity with at least one modern programming or scripting language (Python, Java, Go, or similar)