Systems and Solutions Engineer

About the role

Join an enthusiastic team of engineers in Intel's Networking Solutions Group (NSG) focused on enabling next generation of programmable Infrastructure Processing Units (IPUs) with our lead customers as part of the Customer Experience Support (CES) organization. Intel brings decades of leadership in networking, virtualization, packet processing, storage, and security to a new class of IPU products that accelerate host networking functions and support emerging use cases such as security, virtualization, storage, load balancing, and data path optimization. Working closely with major cloud service providers and Intel development teams, you will help deliver customized IPU based solutions that enhance isolation, security, performance, storage and system management for our customers. A big part of the day-to-day job is to help customers manage feature request processes, enable solutions, and debug issues.

Primary location: Hillsboro, Oregon, with additional location in Santa Clara, California.

Responsibilities

• Gain our customers' trust, understand their needs, and build POCs to meet them.
• Work closely with internal and external partners to understand use cases and requirements.
• Be the go-to technical resource for customers building complex Datacenters, AI infrastructure as well as helping them understand performance characteristics for solutions.
• Prepare and deliver technical content to customers including presentations, workshops, etc.
• Contribute across the full IPU lifecycle, including board and platform bring up, low-level device initialization, OS driver and kernel configuration, system management, feature enablement, use case testing, debugging, and verification.
• Defines systems implementation and integration solutions and plans to ensure optimum performance and reliability across hardware, firmware and software with network, storage, and AI workloads.

Qualifications

Minimum Qualifications

• Bachelor's or master's in electrical or computer engineering, computer science or related field.
• 4+ years of combined experience in the following:
  • Networking fundamentals-including NICs, hardware accelerators, switching and/or modern data center protocols.
  • System software stacks, especially software-hardware interactions across platform firmware, device drivers, the Linux kernel, and user space application performance.
  • Customer facing systems engineering and debug experience of platform, computing, memory, and network components.

Preferred Qualifications

• Knowledge of Ethernet products and ecosystems for enterprise