Systems Analyst-Technical Lead (Retail Pharmacy)

We are targeting candidates with Retail Pharmacy experience; ensure this is clearly outlined in your resume.

About the role

This opportunity offers the ability to gain experience with Epic and diverse system integrations involved in the Retail Pharmacy industry space. The role is responsible for the development, configuration, and implementation of the Epic Willow Ambulatory applications across a large academic healthcare organization. You will be required to obtain Willow Ambulatory Epic certification within 2 months of starting the role.

Schedule

Hybrid role requiring onsite 3–4 days per month, with additional onsite days during a 2–3-week period in October for go-live. Standard business hours, Monday–Friday, with an on-call rotation for evenings and weekends. On-call availability is 24/7 during standby periods, with frequency varying based on team rotation.

Responsibilities

• Epic application configuration, system integrations, and technical workflow analysis
• Self-development and continuous self-study
• Second and Third Level Support (including maintenance activities):
  • Independently triage and resolve Level 2 and Level 3 support issues
  • Mentor less experienced staff in resolving Level 2 and Level 3 issues
• Project Management:
  • Take ownership of projects, distribute tasks to team members, and meet milestones
  • Update project management and time-tracking tools
• SDLC (System Development Life Cycle): Proficient understanding of multiple system/application development life cycles
• Vendor Relationships and System Integration: Independently interact with vendors on technical issues and project initiatives
• Application Upgrades and Implementation:
  • Identify new functionality and/or hardware requirements
  • Create test plans and manage cutover plans, including downtime

Requirements

• Typically has 7+ years of experience with modern technology and application support through education or practical experience
• Highly driven and self-motivated to exceed expectations
• Completes ongoing training through courses, self-study, certifications, or advanced degrees to maintain technical and business capabilities
• Knowledge of retail pharmacy operations and billing

Preferred Qualifications

• Any Epic certifications, preferably Willow Ambulatory or Willow Inpatient Certified
• Knowledge of Retail Pharmacy, Pharmacy D, Pharmacy Tech, or Pharmacy Supervisor roles
• Current or past UPMC employee or contractor

Act 34 clearance required.