Systems Analyst - Team Lead

Responsibilities

• Supervises a team as part of a technology operations program.
• Completes performance evaluations and coaches/mentors staff.
• Facilitates successful completion of projects, tasks, and initiatives by embracing a team-first approach.
• Works with ISD staff, clients, and/or vendors to evaluate, develop, and implement solutions.
• Create and apply process improvement to increase product and service quality to achieve business objectives.
• Responds to unfamiliar, undefined, unexpected, or unstable situations with the professionally prescribed standard response.
• Provides input on budget planning.
• Affirmatively ensures quality of information through business case and solution testing; validate results to initial business needs.
• Designs and documents system level, IS operations level, and/or end user level procedures to support business applications.
• Responsible for ensuring that service is provided to the ISD client community, patients, families, and visitors, while protecting the integrity and confidentiality of all data and information through physical and electronic measures.
• Proficiently applies IT methods, professional knowledge, and UPMC standards and practices.
• Act as primary point of contact for team's Disaster Recovery Plan.
• May be asked to lead people when working on specialized IT and/or systemwide projects.

Requirements

• Sixteen years of total related experience, including one year experience as a senior or lead, OR equivalent combination of education/experience.
• Professional knowledge of IT methods.
• Proficient understanding of IT strategy and how it relates to business objectives.
• Ability to successfully supervise projects to completion on time and within budget.
• Ability to make decisions or recommendations based on various types and amounts of information.

Qualifications

• Current or past UPMC employee or contractor.