Systems Analyst/Platform Owner, Global Security Systems

Responsibilities

• Lead the global operating model, governance, standards, and control framework for Enterprise Security Systems, including risk monitoring, mass alert notification, and case handling.
• Define and manage roles, permissions, and least privilege/data-minimization access.
• Maintain and communicate the multi-quarter platform roadmap aligned to business priorities and vendor capabilities.
• Lead Quarterly Business Reviews, including performance metrics, issue logs, enhancement backlogs, and action plans.
• Publish monthly and quarterly dashboards on usage, delivery success, incident metrics, case throughput, audit completion, and SLA performance.
• Support readiness testing, live exercises, and post-incident reviews.
• Configure audit programs, ensure chain-of-custody integrity, maintain complete audit trails, and enforce confidentiality controls.
• Standardize data models and naming conventions, and partner with BTS to integrate platforms with HR systems, access control, and visitor management solutions.
• Support identity lifecycle management, data synchronization, high availability, disaster recovery planning, and Priority 3+ escalations with vendors.
• Manage change processes, integration, lead UAT/regression testing and production validation, identify and mitigate risks, and develop role-based training and documentation.

Qualifications

• Bachelors degree in Information systems, Computer Science, Security Management, Emergency Management, Business Administration, or a related field.
• 5+ years of experience administering enterprise security or incident/crisis/case management platforms
• Proven experience owning global platforms in complex, multi-region environments.
• Strong configuration and administration skills across workflows, templates, roles/permissions, data models, and dashboards.
• Demonstrated vendor management experience, including SLAs, escalations, QBRs, renewals, and SOWs.
• Strong knowledge of change management, UAT/testing, and CAB processes.
• Working knowledge of privacy, compliance, and audit requirements.
• Excellent communication and stakeholder management skills across diverse global partners.