Systems Analyst/Platform Owner, Global Security Systems

About the role

The Systems Analyst/Platform Owner, Global Security Systems, is responsible for the governance, administration, and continuous improvement of enterprise platforms supporting crisis management, mass notification, case management, audit, and dispatch operations. This role ensures the secure, reliable, and effective operation of systems, while partnering across Global Security, IT, Legal, Compliance, and business stakeholders to strengthen operational resilience and support global response capabilities.

Responsibilities

• Lead the global operating model, governance, standards, and control framework for Enterprise Security Systems, including risk monitoring, mass alert notification, and case handling.
• Define and manage roles, permissions, and least privilege/data-minimization access.
• Maintain and communicate the multi-quarter platform roadmap aligned to business priorities and vendor capabilities.
• Lead Quarterly Business Reviews, including performance metrics, issue logs, enhancement backlogs, and action plans.
• Publish monthly and quarterly dashboards on usage, delivery success, incident metrics, case throughput, audit completion, and SLA performance.
• Support readiness testing, live exercises, and post-incident reviews.
• Configure audit programs, ensure chain-of-custody integrity, maintain complete audit trails, and enforce confidentiality controls.
• Standardize data models and naming conventions, and partner with BTS to integrate platforms with HR systems, access control, and visitor management solutions.
• Support identity lifecycle management, data synchronization, high availability, disaster recovery planning, and Priority 3+ escalations with vendors.
• Manage change processes, integration, lead UAT/regression testing and production validation, identify and mitigate risks, and develop role-based training and documentation.

Requirements

• Bachelor’s degree in Information systems, Computer Science, Security Management, Emergency Management, Business Administration, or a related field.
• 5+ years of experience administering enterprise security or incident/crisis/case management platforms.
• Proven experience owning global platforms in complex, multi-region environments.
• Strong configuration and administration skills across workflows, templates, roles/permissions, data models, and dashboards.
• Demonstrated vendor management experience, including SLAs, escalations, QBRs, renewals, and SOWs.
• Strong knowledge of change management, UAT/testing, and CAB processes.
• Working knowledge of privacy, compliance, and audit requirements.
• Excellent communication and stakeholder management skills across diverse global partners.

Qualifications

• Not specified.

Skills

• Not specified.

Benefits

• Not specified.

Pay

$84,500 - $162,000 USD

Schedule

Hybrid