Systems Analyst - III*

Location: Foster City, CA
Pay Rate: $77.37/hr
Duration: 18 Months

About the role

Serve as the primary operational liaison between Technical Development laboratories and IT partners.

Responsibilities

• Manage lifecycle activities for laboratory computers and instrument-connected workstations, including deployments, upgrades, replacements, and retirement.
• Support laboratory instrument software, vendor applications, connectivity, and computer systems.
• Maintain CMDB records and laboratory technology inventories.
• Coordinate operating system updates, security patching, and compliance activities.
• Troubleshoot hardware, software, network, and instrument technology issues affecting laboratory operations.
• Coordinate network port activations and infrastructure requests for laboratory instruments and equipment.
• Partner with LIS, Digital & Data, Facilities, Quality, enterprise IT, and instrument vendors to resolve laboratory technology issues.
• Support laboratory expansions, relocations, renovations, and startup activities.
• Lead or support laboratory technology projects and continuous improvement initiatives.
• Develop and maintain laboratory technology documentation, standards, and support procedures.

Requirements

• Bachelor's degree in Information Technology, Engineering, Computer Science, or a related field.
• 5+ years of experience supporting laboratory computing environments, laboratory systems, or scientific instrumentation.
• Experience supporting laboratory computers and instrument-connected workstations.
• Experience with laboratory instrument software, vendor applications, and instrument connectivity.
• Experience with CMDB systems and laboratory technology asset inventories.
• Experience coordinating OS upgrades, security patching, and IT compliance activities.
• Hands-on troubleshooting of laboratory hardware, software, network, and instrument-connected systems.
• Experience coordinating network infrastructure requests and network port activations for laboratory equipment.
• Experience supporting research, biotechnology, pharmaceutical, or regulated laboratory environments.

Preferred Skills

• Experience coordinating laboratory technology deployments, replacements, upgrades, and system retirement.
• Experience partnering with instrument vendors and enterprise IT organizations.
• Experience supporting laboratory expansions, relocations, renovations, or facility startup activities.
• Experience with laboratory technology projects and continuous improvement initiatives.
• Experience developing laboratory IT support procedures, technical documentation, and operational standards.