Systems Analyst I - System Administration

ONEOK is a Fortune 500 company with over 100 years in business, serving as a leading midstream service provider. We prioritize safety, sustainable operations, environmental responsibility, and employee focus.

About the role

This position is primarily responsible for desktop support in a corporate office or field location. Key duties include supporting end-user devices, conference room technology, inventory management, and onboarding new hires. Some travel may be required.

Responsibilities

• Triage and diagnose user issues that cannot be resolved by the service desk
• Mentor Tier I personnel to improve problem resolution efficiency and knowledge of Service Desk staff
• Assemble and install servers and other equipment within the data center
• Complete tasks assigned for approved application and/or infrastructure change controls
• Collaborate with other IT personnel on technology and support issues
• Work with applications and infrastructure teams on new initiatives and their infrastructure impacts

Requirements

• Bachelor’s Degree in computer sciences, a related field, or an equivalent combination of formal education and job-related experience
• Experience with:
  • Operating systems software
  • Computer hardware
  • Networking
  • Communications
  • Security administration
  • Database administration
• Experience interacting with external customers and vendors

Skills

• Knowledge of current data networking and/or server technologies, including:
  • Desktop/laptop hardware, operating systems, and Office suite
  • IP networking
  • Windows server and/or Unix operating systems
  • Shared storage technologies
  • Virtualization technologies
  • Event monitoring, logging, and data collection techniques
• Ability to apply arithmetic and computer math
• Ability to identify, research, and analyze systems software problems and perform systems evaluations
• Ability to review and interpret manuals, journals, computer display screens, printouts, error logs, and correspondence
• Ability to research, prepare, and compose systems operating procedures, documentation, reports, and correspondence
• Strong interpersonal skills to interact, advise, guide, train, and communicate effectively
• Ability to communicate and exchange information, including conducting oral presentations

Physical Demands

• Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible force frequently
• Sitting: Constantly (most of the time)
• Standing: Occasionally
• Walking: Frequently
• Lifting, carrying, pushing, pulling: Occasionally
• Climbing (ladders, stairs), balancing, stooping, kneeling, crouching, crawling: Occasionally
• Reaching, handling, fingering: Constantly
• Talking and hearing: Frequently
• Near vision: Constantly (clarity at 20 inches or less)
• Far vision: Frequently (clarity at 20 feet or more)
• Depth perception and color vision: Frequently/Constantly

Working Conditions

• Inside environmental conditions: Well-lighted, climate-controlled areas
• Frequent repetitive motion and CRT/computer monitor use
• Travel in and around office surroundings and job sites; may require driving a company vehicle

Pay

Expected salary range: $77,000.00 - $115,000.00