Systems Analyst (Finance)

About the role

Marketing Statement NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers. At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Responsibilities

• Provide customer service through several channels of communication across the enterprise.
• Handle inbound and outbound calls as well as email inquiries while utilizing enterprise software and applying policies to solve supplier and facility issues.
• Provide professional and quality customer service to suppliers, facility personnel and employees through adherence to the department’s scripts, and in compliance with corporate policies and procedures.
• Use Cisco-Finesse VoIP application to manage inbound and outbound calls in queue and to optimize caller experience.
• Respond efficiently and accurately to callers explaining possible solutions.
• Utilize knowledge base to resolve inquiries.
• Provide navigation assistance with for PeopleSoft AP module inquiry screens.
• Perform invoice entry and exception handling as needed.
• Identify and escalate issues as needed.
• Create and maintain Service Now tickets.
• Participate in trainings to stay updated on applicable software.

Qualifications

• A Baccalaureate Degree in a relevant field from an accredited college or university; and,
• One year of experience in business, government, hospital, educational institution or a non-profit organization in analysis, development and implementation of systems, methods and procedures, management information development and data coordination; and,
• Familiarity with EDP applications and data processing programs; or,
• A Masters Degree in Management, Business Administration, Hospital Administration Management, Public Administration, Accounting or relevant field from an accredited college or university; or,
• A satisfactory combination of education, training and experience.

Skills

• 2+ years Experience in managing invoices for a large-scale or in a high-volume setting
• 2+ years Experience in AP operations
• 2+ years Experience in exception handling PeopleSoft AP module
• Customer service delivery
• Accounts Payable Process
• AP Certification
• Ability to multi-task and work well under pressure due to volume and urgent nature of calls
• Strong technology and computer skills
• Plans, prioritizes, and organizes work effectively to produce measurable results
• Strong research, communication, and problem-solving skills
• Ability to deal with demanding requests and escalations