Systems Analyst – Back-of-House Applications

Responsibilities

• Act as subject matter expert for assigned systems providing advanced end-user support and analysis for incidents and recurring issues.
• Support system configuration changes and enhancements in line with approved requirements.
• Collaborate to gather stakeholder business requirements, evaluate solutions, and ensure application designs support organizational objectives and workflows.
• Translate business needs into clear system specifications, process flows, and use cases for technical teams and business partners.
• Develop and execute test cases; support user acceptance testing (UAT) with business users.
• Validate that delivered solutions meet approved requirements prior to release.
• Proactively monitor application workflow, health, performance, and usage; identify optimization opportunities.
• Support data validation, reconciliation, and reporting accuracy across systems.
• Support change/release processes by validating requirements, coordinating testing activities, & ensuring deployment readiness.
• Follow structured production changes/releases best practices.
• Manage the integration of the organization’s BOH applications with internal and external systems, ensuring seamless data flow and interoperability across platforms.
• Participate in cross-functional teams for BOH application-related projects, including system upgrades, new implementations, and transformation initiatives.
• Create and maintain system documentation, including requirements documents, process maps, configuration details, and support procedures.
• Identify/recommend system and process improvements to enhance efficiency and user experience.
• Create and maintain application focused disaster recovery plans; conduct regular testing to ensure recovery objectives are met.
• Support system audits and compliance reviews as required.

Qualifications

• Current, legal and unrestricted ability to work in either the United States or the United Kingdom, depending on location.
• Experience in supporting hospitality IT environments with knowledge of on-property hospitality technologies and how they interact.
• Financial systems management experience, including a strong understanding of accounting package infrastructure.
• Understanding of accounting standards and financial reporting requirements for a global organization.
• Human Resource systems management experience.
• University degree in Information Technology or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
• Ability to travel domestically and internationally up to 10%.
• Willingness to work evenings, weekends, and holidays, as needed.