Systems Analyst

About the role

The Department of Information Technology at the City of Bradenton, FL offers a compensation range up to $34.99 per hour, with benefits based on experience. This position is classified as Non-Exempt, On-call 24x7, and is part of Bargaining Unit None. It is an Essential Classification requiring employees to report to duty as needed for emergencies or hurricanes.

Responsibilities

• Configure and install personal computers, peripherals, and phones to City standards.
• Maintain technical procedures and storage rooms to support the implementation of equipment.
• Ensure inventory of IT assets are managed and fully stocked.
• Complete appropriate paperwork for inventory (i.e., hardware and software) and purchasing.
• Interface with vendors for equipment repair.
• Make recommendations for purchases and cascading equipment.
• Provide application and technical support.
• Analyze user requests and develop reports to support business needs.
• Establish and maintain effective and professional working relationships with team members, management, customers, and vendors.
• Promote courtesy and professionalism throughout the City of Bradenton.
• Perform other duties as assigned.

Requirements

• Associates Degree with three (3) years of experience providing desktop support.
• At the discretion of the hiring manager, a comparable amount of training or experience may be substituted for the above qualifications.
• Possession of and ability to maintain a valid Florida driver’s license.

Skills and Physical Abilities

• Provide excellent customer service.
• Possess in-depth knowledge of computer operations (hardware and software).
• Possess working knowledge of Microsoft applications and the internet.
• Demonstrate sound verbal and written communication skills, good troubleshooting and analytical skills.
• Make sound decisions, demonstrate flexibility, and work with people at all levels of the organization.
• Present technical information in a non-technical manner.
• Physically move computer and related equipment.

Education and Experience

• Absolutely required: Associates Degree with three (3) years of experience providing desktop support.
• Preferred: Bachelor’s Degree in Technology or related field.

Skills and Physical Abilities Required

• Excellent customer service skills.
• In-depth knowledge of computer operations (hardware and software).
• Working knowledge of Microsoft applications and the internet.
• Solid verbal and written communication skills.
• Good troubleshooting and analytical skills.
• Sound decision-making and flexibility.
• Ability to present technical information in a non-technical manner.
• Physical capability to move computer and related equipment.

Environmental Conditions

Indoor environment. Must be able to work closely with others and under possible stressful conditions.

Pay Grade

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job related instructions and to perform any other job related duties requested by any person authorized to give instructions or assignments. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. Duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. City Departments Administrative ServicesHuman ResourcesEmployment OpportunitiesHousing & Community Development DivisionCity AdministratorCity ClerkCommunity Redevelopment AgencyInformation TechnologyFinance DepartmentPlanning & Community DevelopmentPublic Works & Utilities