Systems Analyst

Duties & Responsibilities

• Studies, reviews and analyzes existing systems, methods, procedures and projects to determine whether systems meet the operational needs of the Corporation.
• Prepares and modifies flow charts, diagrams, reports and other documentation necessary for systems design and modification.
• Participates in the training of staff in the implementation of new programs and systems design.
• Prepares manuals of systems and procedures, reviews and modifies existing manuals.
• Recommends improvements and/or modifications of existing systems in terms of problems, bottlenecks and inadequate utilization of resources.
• Implements the development of approval systems and subsystems.
• Designs and implements approval parallel systems to minimize operational problems.
• Maintains, modifies, improves and monitors existing operational systems, standards of performance, quality of controls and progress of assigned projects with a view towards computer applications.
• Utilizes industrial engineering techniques and/or administrative management techniques to establish performance standards and input data, and analyzes alternative means of deriving input data and recommends the optimal method.

Minimum Qualifications

• A Baccalaureate Degree in a relevant field from an accredited college or university; and, One year of experience in business, government, hospital, educational institute or non-profit organization in analysis, development and implementation of systems, methods and procedures, management information development and data coordination.
• A Masters Degree in Management, Business Administration, Hospital Administration Management, Public Administration, Accounting or relevant field from an accredited college or university;
• A satisfactory combination of education, training and experience.

Department Preferences

• Contact Center Operations and Quality Auditing
• Quality Evaluation Processes and Software
• Ambulatory Care Front Desk Operations and Scheduling

Qualifications

• Self-starter and ability to work independently.
• Strong organizational skills, meets deadlines and carries out duties efficiently.
• Successfully prioritizes competing tasks.
• Effective communication (written and oral).
• Ability to analyze and identify agent trending.
• Experience with creating or compiling reports using various sources of data.
• Strong Leadership Skills.
• Must be extremely detail oriented with the ability to collaborate with Operations to create thorough corrective and preventative plans.

Department Preferences

• Contact Center Operations and Quality Auditing
• Quality Evaluation Processes and Software
• Ambulatory Care Front Desk Operations and Scheduling

How To Apply

If you wish to apply for this position, please apply online by clicking the "Apply for Job" button.