Systems Analyst

Location: Bancroft Corporate Office, Cherry Hill, NJ (hybrid)
Employment Type: Full Time, Exempt
Department: IT
Salary Range: $70,000 - $85,000

About the role

We are seeking a highly skilled Systems Analyst to join our technology team and help drive innovation, efficiency, and operational excellence across the organization. This role blends business analysis, system optimization, AI/automation enablement, integrations, and enterprise application support. The ideal candidate is analytical, tech-savvy, and passionate about using modern tools—including AI—to improve business processes.

Responsibilities

• Gather and translate business requirements into clear functional and technical specifications.
• Analyze workflows and design efficient, scalable, and secure system solutions.
• Configure, customize, and optimize cloud and off-the-shelf applications.
• Identify and implement AI and automation opportunities (RPA, chatbots, NLP, predictive analytics).
• Support systems integrations (APIs, SFTP, iPaaS, HL7) and ensure data accuracy and performance.
• Test applications, troubleshoot issues, and assist with deployments and updates.
• Create documentation, training materials, and provide end-user support.
• Build dashboards and reports; analyze data to drive process improvements.
• Collaborate with IT teams and participate in cross-functional projects.
• Maintain compliance with security and data protection standards.

Requirements

• Bachelor's Degree in Information Technology or Business. A combination of education and experience may be considered in lieu of a degree.
• Proficient with computer business applications.
• Prior experience in Health and Human Services, specifically in the Autism and IDD space is preferred.
• Prior experience with Core Solutions CX360 or other similar EHR is preferred.
• Project Management Skills preferred.
• Knowledge of electronic health records and healthcare information regulations is beneficial.

Skills

• Strong analytical and problem-solving abilities.
• Excellent communication and customer service orientation.
• Experience with system analysis, design methodologies, and the SDLC.
• Knowledge of application testing methods (functional, performance, security).
• Familiarity with AI/ML tools (hands-on experience is a plus).
• Experience with automation platforms (e.g., Zapier, Make, BetterCloud).
• Understanding of data integrations, APIs, and databases (Webhooks, Postman, etc.).
• Ability to troubleshoot complex integrated systems.
• Experience with Agile project management tools (ClickUp, Smartsheet).
• Familiarity with IT ticketing systems (e.g., ManageEngine ServiceDesk).
• Working knowledge of Office 365 suite administration.
• Experience in healthcare, finance, or other regulated industries.
• Strong interpersonal and collaboration skills.
• Clear and effective verbal/written communication.
• Ability to explain technical concepts to non-technical audiences.
• Highly organized, detail-oriented, and proactive.
• Strong sense of confidentiality, integrity, and mission alignment.
• Adaptability and enthusiasm for continuous learning.