Systems Analyst

About the role

We CGI is seeking an experienced Systems Analyst to join our Technology organization. This role is ideal for a strategic, digitally savvy problem solver who thrives in fast-paced environments and enjoys working at the intersection of business needs, technology modernization, and customer experience.

Responsibilities

• Analyze, design, and document end to end system interactions across multiple applications and services
• Develop detailed solution requirements, user stories, functional specifications, and data mapping for moderate to complex systems
• Evaluate existing systems and recommend improvements to enhance performance, scalability, and maintainability
• Support modernization initiatives, including migration to new platforms, services, and integration patterns
• Use SQL to analyze data, validate logic, and support troubleshooting
• Interpret code and technical architecture to understand system behavior and business logic
• Produce business flow diagrams, sequence diagrams, and system interaction documentation
• Partner with product owners, architects, business analysts, and engineering teams to define and refine requirements
• Participate in Agile ceremonies and contribute to sprint planning, backlog refinement, and release readiness
• Cook up release activities and ensure smooth deployment of new features and enhancements
• Investigate production incidents, perform root cause analysis, and recommend long-term fixes
• Write Splunk queries and build dashboards/alerts to monitor system health
• Support continuous improvement of monitoring, alerting, and operational processes
• Apply Behavior Driven Development (BDD) practices using Gherkin/Cucumber where applicable

Requirements

• At least 6+ years of professional experience as a Systems Analyst supporting software applications or platforms
• Strong background in requirements analysis, system design, and documentation for complex systems
• Hands-on experience with SQL, APIs, REST/SOAP services, and data integration
• Proven experience working in Agile environments
• Proficiency with Scrum tools (Jira preferred)
• Strong analytical, problem-solving, and critical thinking skills
• Experience supporting production systems, including incident analysis and monitoring

Preferred qualifications

• Familiarity with enterprise architecture concepts
• Experience with platform modernization or cloud native transformation initiatives
• Knowledge of BDD frameworks (Gherkin/Cucumber)
• Ability to interpret code (any language) to understand business logic
• Experience working in insurance or financial services domain

Education

Bachelor's degree in computer science or related field.

Pay

A reasonable estimate of the current range for this role in the U.S. is $69,200.00 - $153,300.00.

Schedule

This position is located on-site in Durham, NC.