Systems Administrator Tier I_TS/SCI Poly

About the role

A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

Responsibilities

• Manage the functionality and efficiency of a group of computers running on one or more operating systems.
• Understand all the different systems that are monitored in the help desk and the Tier level responsibilities for the systems.
• Provide IT Service Management functions and first level troubleshooting to all customers.
• Use procedures to perform identification, troubleshooting, and diagnosis of failures and restore system capability to operations.
• Directly replace or coordinate replacement of hardware failures.
• Collect data for proper escalation and resolution by Tier 2/3.
• Perform network management services to include: monitoring network device health and status, monitoring network performance and utilization optimization.
• Perform OS monitoring, Commercial of the shelf (COTS) software monitoring, custom software monitoring, resource memory allocation, etc.
• Perform modifications to authorized user lists, user profiles, and file system maintenance.
• Analyze, diagnose, and isolate failures to hardware.
• Understand all ITSM processes and document work accurately and effectively through the use of a ticketing system.
• Perform visual inspections of hardware and document/report all findings.
• Understand the Program Service Level Agreements (SLA) to ensure proper completion of work within timelines.
• Manage account requests and provide account management responsibilities for personnel on numerous systems.
• Know all functional leads and technicians for all the managed systems by the program.
• Understand local site command and hierarchy.
• Know POC's for systems that the Program does not have responsibility for.
• Interface with customers and government officials.
• Participate in special projects as required.

Qualifications

• Technical Training, Certification(s) or Degree, with 1+ years of experience technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
• 1+ years of directly related experience in systems administration and analysis.
• UNIX/LINUX System Administration - Preferred
• Windows System Administration - Preferred

Skills

• Help Desk Support
• System Administration
• Technical Support
• Troubleshooting

Benefits

• Full-flex work week
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

Pay

$72,877 - $98,599

Schedule

Shift work (Panama Schedule - 12 hours/day for a total of 7 days over 2 week period)