systems administrator senior

About the role

Starbucks is seeking a systems administrator senior to serve as the onsite presence of a larger team focused on supporting industrial infrastructure technology in manufacturing and distribution plants. This role provides support to a wide variety of technology, identifies root causes of operational issues for new or existing technology solutions, and helps develop tools and scripts to facilitate maintenance and administration. You will execute small to medium-scale projects supported by Starbucks Technology teams under the direction of the manager, guide Partners at the facility to the appropriate support venue for their technology issues, and work with other technology teams and vendors to resolve issues. This role requires technical proficiency and working knowledge of enterprise-scale and cloud-based systems.

Responsibilities

• Work with infrastructure teams to identify tactical solutions to use cases for support and/or implementation
• Help outline support and sustainment model for service(s) being implemented
• Installation of Network and Hardware (MDC) within the facility
• Support the manufacturing and distribution technical environment
• Work with manufacturing automation teams on supporting connectivity to PLCs and control applications
• Assist with Wi-Fi implementation, testing and setup
• Support distribution/manufacturing technology hardware including laptops, desktops, scanners, printers, etc.
• Direct customers to RMA processes
• Provide guidance on technology implementation and processes through the lens of Operational Sustainability
• Work within team, across Starbucks Technology, business unit, and with 3rd party vendors or systems
• Lead investigation of root cause analysis for incidents, engaging vendors where needed, following guidance of managers and team leads
• Perform troubleshooting, audit, and system health queries via custom scripts or performance monitoring software; create scripts to meet these requirements as appropriate
• Handle patching/updates for OS, firmware, or software components; coordinate hardware replacement as needed
• Gather metrics reporting such as trend analysis on recurring incident types and support team continuous improvement efforts
• Collaborate with other technical service teams to manage, maintain, and resolve complex IT services
• Hardware, software, OS implementation, design and sustainment
• Write and maintain custom scripts to increase system efficiency, automate manual tasks, and lower human intervention time on any tasks
• Continuous Process Improvement through assessing OS and HW technologies, releases and upgrades

Required knowledge, skills and abilities

• Proven ability to participate with other functional teams in systems integration and design including writing operational specifications, test plans and requirements management with attention to detail
• Demonstrates leadership skills to mentor non-technical staff on day-to-day basis
• Ability to balance multiple priorities and meet deadlines including breaking down engineering/support tasks and communicating obstacles or where help is needed
• Ability to build strong relationships and influence others across the organization
• Effective in dealing with ambiguity
• Windows OS client experience, including security policies, settings and registry
• Basic UNIX/LINUX including experience in system installation, configuration, administration, troubleshooting, monitoring, and security procedures
• Windows Server: including in-depth expertise in system installation, configuration, administration, troubleshooting, performance tuning, preventative maintenance, capacity planning, monitoring, and security procedures
• Experience in Active Directory including understanding of OUs, Groups, GPOs, etc.
• Disk imaging technologies and techniques
• Understanding of internet and network standards such as HTTP, DNS, FTP, SSH, HTML, XML, JDBC, ODBC, SNMP, and other protocols
• Understanding of high availability hardware and database systems design and implementation including cluster management, redundancy and failover testing
• Knowledge of storage systems (SAN, NAS, RAID Array, etc.)
• Experience hardening and maintaining secure systems (SOX or PCI experience a plus)
• Network hardware experience with switches, routers, and network troubleshooting including understanding common concepts such as VLANS, subnets, SSIDs, various routing protocols (RIP, OSPF, EGP, BGP, etc.)
• Ability to produce system documentation, including writing requirements, operational specifications, system architecture, test plans and as-built documentation, all with attention to detail
• Experience with ITIL and Service Management best practices
• Familiarity with one of the following: PowerShell, Python, Lua, Windows Batch
• Documenting best practices and sharing with other teams for operational excellence

Qualifications

• 3 – 4+ years of relevant experience
• Ideal candidate will have relevant education and/or equivalent experience in a prior Systems Administration position
• 4+ years of experience supporting and deploying complex IT systems
• 4+ years of operating complex, large-scale enterprise applications/systems

Benefits

• Medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits
• Short-term and long-term disability
• Paid parental leave and family expansion reimbursement
• Paid vacation from date of hire (accrual varies by state; up to 120 hours annually for roles below director in most states, up to 190 hours in CA for roles below director)
• Sick time (accrued at 1 hour for every 25 hours worked)
• Eight paid holidays and two personal days per year
• 401(k) retirement plan with employer match
• Discounted company stock program (S.I.P.)
• Starbucks equity program (Bean Stock)
• Incentivized emergency savings and financial well-being tools
• 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan
• Student loan management resources and access to other educational opportunities
• Backup care and DACA reimbursement

Schedule

Onsite four days per week.