Systems Administrator, Remote Field Services

About the role

This is a 100% on-site position (Monday through Friday). We offer a competitive salary between $70k-$75k+ a year with opportunities for merit increase based on performance.

Responsibilities

• Travel up to 60% to help set up and support new and existing remote Carvana Locations to include (desktop, server, network, security surveillance, and AV).
• Communicate with internal and external users and vendors on project timeline and completions.
• Deal with anything that is powered (wired or wireless).
• When not on the road, take incoming calls, emails, and walk-ups related to all IT issues and requests from both PC and Mac users.
• Set up IT accessories (monitors, docking stations, phones, etc.) for all new hires and help current users with occasional desk moves.
• Document solutions to new problems and share them with the rest of the team.
• Maintain system performance to ensure everything runs smoothly and securely.
• Configure and maintain networked computer systems including hardware, system software, and applications to ensure availability, reliability and security.
• Maintain physical security for all infrastructure and endpoint devices and ensure to follow Carvana security best practices.
• Support for implementation, troubleshooting, and maintenance of Information Technology platforms.
• Participate in hardware refresh project assigned to Carvana locations.
• Provide internal business support by resolving escalation requests and provide technical support when requested.
• Diagnose and resolve hardware, software, networking, and system issues when they arise.
• Monitor helpdesk ticketing system and ensure tickets are resolved on time to meet Carvana defined SLA.
• Cookordination with 3rd party vendors, IT providers and other business units for any specific requirements or on-site installation or upgrade.
• Maintain inventory for all infrastructure related hardware in the Carvana inventory System.
• Document solutions for new problems in Jira.

Requirements

• High School Diploma or equivalent
• Valid and current driver’s license
• Advanced skills administering Windows Server, Active Directory, DHCP, and other network services
• Advanced skills in Windows Operating System (recent flavors: Windows 7,8,10) and the knowledge to create and push images
• Knowledge in Mac OS X (recent flavors: El Capitan, Sierra, High Sierra)
• Experience working with Meraki Security Appliances
• Experience with all major types of mobile devices (iOS, Android, Windows)
• An understanding of enterprise network environments
• Basic knowledge and troubleshooting skills for IP Phones
• Experience with G-Suite including Gmail, Calendar, and Drive
• Experience with troubleshooting AV equipment such as HD TVs or Projectors
• Project management experience is a plus
• 4-6 years of IT experience in fast-paced environments

Qualifications

• High School Diploma or equivalent
• Valid and current driver’s license
• Must be able to read, write, speak, and understand English
• Must be able to lift up to 70 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels
• Must be able to carry and transport up to 70 pounds up to 20 feet
• Requires excellent visual acuity and manual dexterity