Systems Administrator, Remote Field Services

About the role

This is a 100% on-site position (Monday through Friday).

Responsibilities

• Travel up to 60% to help set up and support new and existing remote Carvana Locations.
• Communicate with internal and external users and vendors on project timeline and completions.
• Deal with anything that is powered (wired or wireless).
• Take incoming calls, emails, and walk-ups related to all IT issues and requests from both PC and Mac users.
• Set up IT accessories (monitors, docking stations, phones, etc.) for all new hires and help current users with occasional desk moves.
• Document solutions to new problems and share them with the rest of the team.
• Maintain system performance to ensure everything runs smoothly and securely.
• Configure and maintain networked computer systems including hardware, system software, and applications to ensure availability, reliability and security.
• Maintain physical security for all infrastructure and endpoint devices and ensure to follow Carvana security best practices.
• Support for implementation, troubleshooting, and maintenance of Information Technology platforms.
• Participate in hardware refresh project assigned to Carvana locations.
• Provide internal business support by resolving escalation requests and provide technical support when requested.
• Diagnose and resolve hardware, software, networking, and system issues when they arise.
• Monitor helpdesk ticketing system and ensure tickets are resolved on time to meet Carvana defined SLA.
• Cookordination with 3rd party vendors, IT providers and other business units for any specific requirements or on-site installation or upgrade.
• Maintain inventory for all infrastructure related hardware in the Carvana inventory System.
• Document solutions for new problems in Jira.

Requirements

• High School Diploma or equivalent.
• Valid and current driver’s license.
• Advanced skills administering Windows Server, Active Directory, DHCP, and other network services.
• Advanced skills in Windows Operating System (recent flavors: Windows 7,8,10) and the knowledge to create and push images.
• Knowledge in Mac OS X (recent flavors: El Capitan, Sierra, High Sierra).
• Experience working with Meraki Security Appliances.
• Experience with all major types of mobile devices (iOS, Android, Windows).
• An understanding of enterprise network environments.
• Basic knowledge and troubleshooting skills for IP Phones.
• Experience with G-Suite including Gmail, Calendar, and Drive.
• Intermediate skills supporting MS Office suite, especially Outlook and Office 365.
• Experience with troubleshooting AV equipment such as HD TVs or Projectors.
• Project management experience is a plus.
• 4-6 years of IT experience in fast-paced environments.

Qualifications

• Must be able to read, write, speak, and understand English.
• Must be able to lift up to 70 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels.
• Must be able to carry and transport up to 70 pounds up to 20 feet.
• Requires excellent visual acuity and manual dexterity.

Benefits

• Full-Time Salary
• Medical, Dental, and Vision benefits
• 401K with company match
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more
• A great wellness program to keep you healthy and happy both physically and mentally
• Access to opportunities to expand your skillset and share your knowledge with others across the organization
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development
• A seat in one of the fastest-growing companies in the country

Pay

Full-Time Salary

Schedule

This is a 100% on-site position (Monday through Friday)